CIOs as “Chief Interaction Officer”
The New Book “12 CIO Personas” Chapter 8 Introduction: The CIO as “Chief Interaction Officer”Traditional IT organizations are often perceived as the support function or the cost center, and traditional CIOs are perceived as tactical IT managers and tech geeks who often have the poor reputation of business communication. Thus, to reimagine IT with the art of possible and reinvent IT to get digital ready, CIOs are the “Chief Interaction Office,” to envision, communicate, connect, and innovate in order to build the solid business relationship and improve organizational management maturity.
CIO as Chief Interaction Officer: How to Build Trust Business Relationships? Modern CIOs have many titles, from ‘Chief Innovation Officer’ to ‘Chief Influence Officer’; from ‘Chief Insight Officer’ to ‘Chief Improvement Officer’, etc, but keep in mind CIOs also need to become ‘Chief Interaction Officer’ to build solid business relationship, because nowadays, IT touches every key process of business and every digital point of customer experience.
CIO as Chief Interaction Officer: What are the Strategic Conversation between CIO and Other CXOs all About? IT is no longer running as an isolated function or back office utility, nowadays, IT has to add more business value and delight both internal and end customers. Hence, CIO needs to talk about business with other C-Level more often, but not about IT. This is the major issue in companies. IT is a way to innovate business and improve processes, but it's not the solution if CIO doesn't understand business areas. CIOs must be adding value to the business and it is essential in decisions businesses ever make. However, as CIOs, how should you interpret IT aspects as business issues to the CXOs? How do you avoid the details of any IT decision and still convince the CXO it is the good strategy to make or best action to take?
Five Styles of Conversation Modern CIO need Master For? Contemporary CIOs not only need wear many colors of hats or try different pairs of shoes, they may also need master all styles of conversations to develop situational wisdom and influential competency, to rebuild IT’s reputation as a value creator and innovation hub.
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