Monday, March 5, 2018

The Monthly Insight of “Digital Maturity”: The Pace and Taste of Digitalization Mar. 2018

Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. At the heart of digital, it is people and how to build a customer-centric organization. More specifically, what are the very characteristics of digital business maturity?


The Pace and Taste of Digitalization

What are your “Digital Taste” to Accelerate the Collective Progress? Many forward-looking organizations are at the inflection point of digital transformation. It implies the full-scale changes in the way the business is conducted, such as mindset, talent, skills, capabilities, processes, technologies, etc. Improving business maturity means that organizations have to move up from functioning to firm to delight, both high performance and high quality; intuition and elegance are crucial. Homogeneity, primitiveness, and stagnation are tedious and tasteless. Besides hardcore competency, what’s your digital taste to build an ultra-modern digital organization and accelerate the collective human progress?

The Timing, Tempo, and Harmony of Digitalization We live in an information abundant and technology empowered world and every day more and more technology affects the way we think, live, and work. Digitalization represents a break from the past and implies the full-scale changes in the way that the business is conducted so that simply adopting some new gadgets isn’t insufficient. It is a holistic effort and multifaceted discipline to touch every aspect of the business. The journey of digital transformation is all about weighing the following main business elements impacting change -people, process, and technology and balance the timing, tempo, and harmony of digitalization.

How to Drive a Frictionless, Immersive, and Relentless Digital Transformation Due to the abundance of information growth and disruptive nature of technologies, forward-looking organizations empower their IT to drive changes and lead the digital transformation. The thing needs to be clarified is that digital is not just about applying a few fancy technology gadgets or designing a cool website, it is much broader and deeper than that. Digital transformation is also not just about using the latest technologies as a single dimensional enhancement, but a multidimensional evolution based on sociocultural, sociotechnical, socioeconomic, organizational, scientific, philosophical, psychological, and artistic, etc., lens. These dimensions interact and mutually influence each other. It is the digital paradigm shift. The visionary digital CIOs must continually ask themselves: How to run IT as a change agent, and how to drive a frictionless, immersive, and relentless digital transformation

Monitor the Digital Pulse of Organizations The multidimensional digital transformation provides impressive advantages in terms of the speed of delivering solutions and ability to adapt to changes. The effects of an increasingly digitalized world are now reaching into every corner of businesses and every aspect of organizations. Digital businesses nowadays are fast, always “on,” highly connected, interdependent, and ultra-competitive. Digital transformation is not a one-time project or a stand-alone initiative; it is a continuous journey to adapt to the new normal of the business world. As the business executive, how can you monitor the digital pulse of your company in order to lead changes steadfastly and manage the business effectively?

How to Design Organizations to Maintain Viability:
Digital organizations are a complex ecosystem with the blurring line between functions, organizations and geographic locations. How to design organizations to maintain viability and deliver tactical actions for strategic effect, given weak, noisy and evolving feedback signals due to systemic adaptive complexity in its environment? What would be an inclusive set of theories to accommodate a complex system? How would such a set be integrated? How would be an organization experiencing that type of feedback know it's viable? How would it or its parts know it needs to change itself? How would it or its parts know what to change?

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