Quality is everyone's job, and you can perceive it from different point of views.
You have to define what you mean by 'quality'. Then the required quality with all its aspects
(product quality, quality of project management etc.) should be defined or described
in the project start documents. Then you have to get support for project
quality. If you get no support from management, then you will probably fail.
There are so many things, outside of the project team, that can make a project
fail, or affect the quality of a project. Even though management assigns a PM
to a project, or incorporates a PO into the infrastructure, they are still
responsible for the success of the project.
All stakeholders are responsible for quality. Everyone has some role in quality , but
responsibility lies with PM. He/She is the one who should monitor the quality
at every stage of project and take corrective actions whereever necessary.
More specifically, quality is the main process of PM and when project is
initialed, each needed deliverable has to have the named people in charge of
the delivery and the named people in charge of the validation. Then, everybody
becomes in charge of the quality with a responsibility for PM to follow-up
deliveries and validations.
The PM should monitor quality and take
corrective measures when necessary and possible. The PM manages his/her project on behalf of the
owner of the business case/chairman of the steering committee/CIO. The Product
Owner/Acceptant has a responsibility for the quality from a result point of
view. The Production department has a responsibility for the quality in terms
of manageability of the product/result. It’s
PM's responsibility to manage the three most basic aspects of a project
SCOPE, cost and time. SCOPE management
along with cost and time management (within budget and time limit completion of
project may also be considered as external quality features of project) is the
actual role of PM.
There’s idea of having separate quality anchor
for the project; so that
there is correct focus on quality parameters, while PM can track it. Having
Quality manager work on the project will be best suitable for exceeding or meeting
quality expectations on project. While everyone is playing their part, but
still responsibility should lie with quality manager. In most companies the
"project owner" is not concerned with the day to day development of
the product, service or solution and as such will not have the skills required
to assess quality, they are normally the "front guy" and more
concerned with selling than developing. That is why you need a quality manager
who understands the definition of quality as it applies to the product, service
or solution and who has the power to make sure that the required quality is
achieved. This is a vital role in modern business and one that is overlooked by
many companies.
Quality is everyone's
job, and you can see from different point of views, but the levels of authority
and influence to get to quality are highly variable, project manager or the
assigned quality manager should be in charge of overall quality of the project,
from the quality plan, control till the final validation via a user integrated
test. Beyond PM, there is project leader and PMO, who is in charge of the key
decision making, and all members of the project should use qualitative methods
and measures, but the responsibility lies with the product owner.
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