Monday, December 18, 2017

The Digital-Driven CIO’s Three Focuses

Digital-driven CIOs can laser focus on things matter and lead the business’s digital transformation journey systematically and effortlessly.

The digital world is so technology-driven and information-intensive, information & technology needs will only expand, and most likely expand hyperbolically. To effectively respond to business dynamics, digital companies must begin thinking about ways with strategic planning to broaden their ecosystems while becoming more innovative, nimble, and intelligent. Here are three focuses of digital-driven CIOs.

Strategic responsiveness: With emergent digital technology trends and unprecedented digital convenience, businesses expect the consumerization style responsiveness from IT. IT should focus on the fastest speed available because timing is everything for winning the fierce competitions. To run a highly responsive and effective IT, IT management must get a feeler of the business view and run IT from the outside-in customer's perspectives. Because companies across sectors today should be flexible to leverage tailored approaches to fit specific circumstances, ultimately respond to the external environment as geopolitics, rapid innovation, and social expectations. Thus, IT must develop the strategic responsiveness which is the ability to process the business information almost real-time, break down silos, communicate and collaborate with business counterparts, and meet the end customer expectations and experience. Running a high-responsive IT organization needs to have the flexibility to take the different approach with the adaptability to meet the business’s expectation. IT must be measured through the business viewpoint as well. The digital business objective is to begin to break down silo walls and utilize the human potential for continuous improvement for building a people-centric organization.

Structured scalability: Digitalization is not just one-dimensional technology adoption, but a multidimensional business expansion. Going digital implies the full-scale changes in the way business is conducted so that simply adopting new digital technology isn’t insufficient. Therefore, you have to scale up and dig underneath accordingly. To effectively respond to the digital dynamics, companies must begin thinking about ways with strategic planning to broaden their ecosystems and revenue streams while becoming more responsive and scalable. It's about creating a structure that continually delivers what the business needs and takes further steps to maximize business potential and unlocking business performance. The real challenge is to understand where and how you can and should improve to get the biggest effect and scale up across the digital ecosystem effortlessly. Digital organizations arise when the scale of the interrelations, interactions, or interrelational interactions amplifies the collective capability to achieve more values for the organization.

Relentless optimization: Digital organizations are complex living systems, IT plays a crucial role in optimizing business operation management capacity with a keen eye to grasp growth opportunities, manage risks, build differentiated business capabilities and improve operational efficiency via applying lightweight technologies and leveraging abundant information seamlessly. Shifting from struggling with IT-business alignment to the high integration of business and IT can make a leap of the digitalization via improving communication, mass collaboration, and change success rate. The high integration of business and IT can improve the overall organizational responsiveness, effectiveness, performance, speed, and maturity. You cannot run a digital-driven and nimble business powerhouse without "de-complexitizing," or "de-bureaucracy," and make transparent on what is being delivered and how or what is being delivered. IT plays a crucial role in process improvement and standardization (where possible), and master information harmonization and digital synchronization. There is never an "enough" to optimize IT for achieving operational excellence and to optimize the entire business because the optimization of IT should not be the be-all and end-all at the expense of the health of the overall organization.

Digital-driven CIOs are the vanguard and innovative leader to lead the business’s digital transformation journey systematically and effortlessly. They should laser focus on the things matter and strike the delicate balance of short-term gain and long-term win. CIOs will ultimately lead to recognition of the efforts by the executive peers, and thus, the perception of the multidimensional value of IT, in general, will receive greater esteem within the business and in the relevant industry and ecosystem,


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