Monday, December 11, 2017

The Monthly Insight of “Digital Maturity” How to Improve Digital Business Maturity Dec. 2017

Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. At the heart of digital, it is people and how to build a customer-centric organization. But how to take a structural approach to digital transformation?


How to Improve Digital Business Maturity

Enforcing Three Fundamental Business Factors for Improving Business Maturity Forward-looking organizations are reaching the inflection point from doing digital to being digital, from being digitally disrupted to be a digital disruptor. Digital Maturity matters, because digital transformation discipline is not just about some stand-alone initiatives, it requires a vision for 'WHY' and a solid strategy for "WHAT" and "HOW" you want to transform radically. Companies are gradually opening up to the next practice to enforce digital ways and build up digital competency with a set of unique capabilities. More specifically, how to enforce these fundamental elements of the business: People, process, and technology, in order to expedite change and improve business maturity.

Building Digital Competency to Improve Business Maturity? Organizational maturity is assessed based on the overall business effectiveness, efficiency, operational excellence. agility, innovation, intelligence, resilience, and people-centricity. Many organizations are on the journey of digital transformation which represents the next stage of business maturity and will improve how the enterprise works and interacts with its digital ecosystem, with people at the center of its focus. But more specifically, what are further aspects of building digital competency and logical steps for improving business maturity?

Digital Master Chapter IX: Digital Maturity Digital makes a profound impact from specific function to business as a whole, the purpose of such radical digitalization is to make a significant difference in the overall levels of customer delight and achieve high performing business result. High mature digital organizations have the high-level digital capability not only to build digital innovations but also to drive enterprise-wide transformation. They have to stretch out in every business dimension for driving the full-fledged digital transformation, and they benefit from their actions. These high performing digital masters achieve significantly higher financial performance than their less digitally mature competitors and read this chapter to discover their key success factors.

  • How to Build a High-Mature Organization? An organization or company may be in business for many years but has not matured its management practices or lack of well-defined sets of business principles. Most of the organizations stick to the lower level of maturity mode (reactive, inside-out, and operational driven), how can they move up the maturity level to become truly proactive and outside-in, more culture intelligent and people-centric?

Three Aspects to Measure Organizational Maturity: Organizations today are over-complex and hyper-competitive, management continues to keep the business running, but the lack of insight on how well their organization is doing for the long term. Is it functioning well or dysfunctional? Which management metrics shall you apply to measure organizational overall health and maturity? Who and what tools are being applied to measure if an organization is healthy or sick? Proactive or reactive? Intelligent or dumb? Customer-centric or operational driven?

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