Sunday, June 3, 2018

Digital Fusion: How to Unleash the Full Business Potential

Consider the digital organization as the self-organized but interlaced environments, and humans are vehicles of natural and cultural solutions. 

Uncertainty, ambiguity, unpredictability, velocity, etc., are the digital new normal. With the increasing pace of changes, the emergence of potential opportunities for exploiting digitization is likely to follow a nonlinear pattern as the pervasiveness of an organization's digitization journey increases. Business leaders need to be both bold and cautious, apply multidimensional thinking and take multifaceted management disciplines to drill down the critical success factors that underpin each of the higher level performance dimensions to accelerate business performance and unleash the full business potential.

Discover what is possible - to unleash digital potential: Modern digital organizations explore the new possibility and build the capabilities to perform in the future so that the organization does not only 'earn enough from today,' but 'thrive in the future.’' However, the level of “silo” in many organizations remained far too high before. Nowadays, the emerging digital technologies are lightweight and more powerful to enable the business fostering relationship-building and cross-functional collaboration, emphasize participation and engagement, improving business efficiency and productivity, harnessing innovation and change. Unleashing digital potential is the strategic effort either at the individual or the business level because that’s what really matters from the long-term perspective. Those digital leaders with the ability to break down organizational silos bring real added value to the enterprise. More and more organizations realize that they have to renew themselves periodically to cope with change effectively, take adaptive management discipline and adjust the fluid structure that responds effectively to their function at the moment.

Create business synergy - harmonize to achieve what is possible: Organizations have limited resources, many businesses took a big bite of resource to keep the lights on, only left very little for doing innovation or digitalization. To create synergy, unlock performance and unleash digital potential, businesses need to fine-tune their organizational structure and business system. Cost efficiency only is not equal to gaining business synergy. Synergy creation requires organizational structure tuning, as well as identifying and developing core competency to get future ready. The key is to harmonize business relationship through less hierarchy, cross-functional insight and adopt a highly integrated process and engage the whole organization in knowing and understanding the direction and planning of the business, handling concurrency and simultaneity, create synergy through cross-functional communication and collaboration.

Ride the up cycle of digital delight - build a people-centric digital organization: Happy employees and delightful customers are the symbols of high-level digital maturity. Delight is the emotional imprint left on a customer who attributes the right, positive, and memorable feelings produced by a purchasing experience. Delight is also a positive mentality of employees who can focus on problem-solving, autonomy, self-discovery, and creativity. To put another way, working in a delightful environment means less silo, less internal politics, or unnecessary pain, people have better opportunities to be who they are, and who they want to be. Build an open environment to encourage inquisitiveness and inspire innovation with the risk-tolerant culture. It needs to involve the entire team at all levels, exhibit positive thinking and proper behaviors at all times.

Consider the digital organization as the self-organized but interlaced environments, and humans are vehicles of natural and cultural solutions. A digital organization can bring greater awareness of intricacies and the systemic value of organizational systems, business process, people dynamics, resource alignment, or technological touches, with the ultimate goals to accelerate business performance and unleash digital potential.


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