Thursday, November 10, 2016

The New Book “IT Innovation” Introduction Chapter 7 Empower IT as Digital Change Agent

Change cannot be just another thing that needs to be accomplished. It has to be woven into the collective mentality, process, action, culture, and communication of the organization.

Digital is about changes. Digital transformation is a journey. Literally, the transformation is to radically change the nature of something. Digital transformation is a radical change in the business via its underlying business processes, invisible business culture or emergent new business model, etc. There are “significant bits and bytes of information” needed when evaluating a new market, new technology or any business growth opportunity. Hence, IT as an information steward of the company should be run as a digital change agent to explore such an “art of possible.”

Running IT as a change engine of the business: Organizations can make major leaps forward in change capability by involving the entire organization in major change efforts that support key business strategies to drive performance improvement. Change Management is all about balancing the main elements impacting changes such as people, strategies, processes, procedures, and IT. IT is not only the superglue, but also an integrator to weave all important change elements seamlessly and make people change, process change, and technology change sustainable. Change is a dance between the top management and the affected parts of the organization. And Change Management has to maintain and fix any imbalance in those elements by involving the executives in the HR, IT and operations, and take a structural approach, to make sure all of the management is on board and educated well on the change objectives and how to carry them out effectively.

A change agent IT should get deeper understanding the issues facing both internal customers and end customers: Change is not for its own sake, it is IT responsibility to identify opportunities for the business transformation wherever analysis and assessment indicate the potential benefits of transformation efforts, to oversee key business processes and influence organizational cultures, to enable and catalyze the business transformation. The business transformation should not be undertaken lightly because it must align diverse and divergent stakeholders’ interests toward a common goal. IT is in a unique position because it can see the whole organization and should have the program skills to implement transformation successfully.

Optimizing people/performance management: Either managing IT talent or customer/vendor relationship, people are usually the weakest link, but the most expensive investment in IT and business. While IT is pervasive these days, this will come about as more people begin to interact with and understand IT and what can be provided. From discerning customers, demanding executives to enthusiastic vendors, identify, cultivate and optimize people management capability via following fundamental IT principle. First people - then process - then technology in that order. Optimization is not just about fixing things, but to leveraging trade-off to improve business efficiency, flexibility, agility, and risk intelligence.

Change cannot be just another thing that needs to be accomplished. It has to be woven into the collective mentality, process, action, culture, and communication of the organization. It takes a lot of energy to break bad habits and outdated thought processes such as silo mentality, get out of comfort zone, frame the right problems and solving them effectively. Change is happening at a more rapid pace now, if you make change part of your routine and ongoing business capability, then change becomes easier to deal with and improve strategy execution.

"IT Innovation" Book Introduction

"IT Innovation" Book Presentation Slideshare

"IT Innovation" Book Chapter 1 Introduction -Reinvent IT as an Innovation Hub

"IT Innovation" Book Chapter 2 Introduction - Reimagine IT as an Innovative Outlier

"IT Innovation" Book Chapter 3 Introduction - Renovate Hybrid IT and a Digital Organization

"IT Innovation" Book Chapter 4 Introduction - Fine Tune IT as the "Digital Whole Brain" of the Organization
"IT Innovation" Book Chapter 5 Introduction - Accelerate IT at the Fast Lane
"IT Innovation" Book Chapter 6 Introduction - Rebuild IT as Digital Capability Multiplier
"IT Innovation" Book Chapter 7 Introduction - Empower IT as Digital Change Agent
"IT Innovation" Book Chapter 8 Introduction -Run a Highly Innovative Digital Ready IT Organization
"IT Innovation" Book Chapter 9 - The Alphabetic Elements in Digital Innovation and IT Maturity
"IT Innovation" Book Conclusion - The Art of Possible - From Transactional IT to Transformational IT
"IT Innovation" Book Quote Collection I
"IT Innovation" Book Quote Collection II
"IT Innovation" Book Quote Collection III


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