Saturday, November 22, 2014

Knowledge Management best Quotes & Practices

Knowledge is the power. 

Digital is all about flow; the information flows, knowledge flows and mind flow…What are the insightful quote about knowledge management, what are some of the best practices that work to create a knowledge sharing rhythm and what are some of the latest tips on KM tools and governance?

The insightful knowledge and KM quotes:
  • Smart people are not those that remember every detail but those that know where to look for knowledge. 
  • A good Information Management program won't tell you where everything is, but it will help you find everywhere something is. 
  • One's mind, once stretched by a new idea, never regains its original dimensions. - Oliver Wendell Holmes 
  • Knowledge has to be improved, challenged, and increased constantly, or it vanishes. - Peter Drucker. 
  • People without the knowledge of their past history, origin, and culture are like a tree without roots. - Marcus Garvey
The best practices in KM evolve around three core elements - people, process, and technology. All three need to be present to create a best practice. A few of the best practices are simple such as:
  • Having a good plan to align knowledge strategy with the present business 
  • Use present technology and resources to integrate content from different silos 
  • Present accurate information is the most important aspect 
  • Presenting information to the right people 
  • Proper semantics make the present knowledge valuable 
KM is a lot about diplomacy - engaging and persuading people to take part so it can be delicate and it takes a long-term negotiation, but when people buy in, they stay, The "rhythm" of KM needs to be synchronized with the rhythm of work, so that "KM thoughts and actions" are triggered as part of the working cycle, for example, the standard "learn before, during and after" rhythm for project work.

Change management is the key. Another "best practice" or maybe just being part of what you do is to have a decent Communications Strategy supporting your KM efforts. It should be one of the foundation pillars. Whether they are success stories or helping evolve the culture or challenging people, good communications can support your efforts really well. Having communication efforts that are varied, clever, and showing how your "KM rhythm" is moving through should help your efforts. KM program has to fit or piggyback the company culture. Sometimes working out that culture and its people take a bit of time but it's worth it. If the KM strategy is going against the grain of the organization, you have a real uphill battle. And if the culture of the organization is changing and KM will push that along a little, see where it's going and alter your strategy a little. Hence, the key success factor for any KM is Change Management. Setting stakeholders' benefit, minimize the cognitive gap to use needed technology, avoid impact on roles and responsibilities of people, these factors should be always considered when doing knowledge management.


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