Wednesday, August 16, 2017

The Monthly "Digital IT: 100 Q&As" Book Tuning: How to Bridge IT-Business Gaps Aug., 2017

Debating is not for stimulating conflicts, but for brainstorming better ways to do things.

Due to the changing nature of technology, IT leadership role also continues to involve & shift the focus, to move up the maturity level. More and more CIOs are requested to take more responsibility and many CIOs present the breadth of leadership competency. The proactive IT debates help IT leaders to brainstorm innovative and better ways to do things and improve management capabilities. Here is the monthly “Digital IT: 100 Q&As” book tuning with a set of blogs to brainstorm how to bridge IT-business gaps.

"Digital IT: 100 Q&As" Book Tuning: How to Bridge IT-Business Gaps Aug. 2017

  • CIOs as “Chief Improvement Officer” How to Run Digital IT Exceeding Business Expectations? Information is permeating into every corner of the business, and technology is an important component of almost all key business processes. But more often, there are discrepancies on how IT perceives itself and how the business perceives IT. In order to improve IT performance, IT leaders should collect the feedback from different business stakeholders. Suggestions would be to ask superiors, customers, and other stakeholders what their expectations are of you, and whether or not you meet these expectations. Because different groups of stakeholders have different perspectives on how IT is doing and how IT can help them succeed. CIOs as “Chief Improvement Officer”: How to run digital IT exceeding business expectations?

  • Is Business & IT Gap ‘Artificial’?  The “gap” between business and IT is always a hot debate, and the conclusion is also controversial, some say, the gap is definitely shrinking, as IT is gradually becoming engrained into every aspect of business these days due to internet, technology developments etc. The clear cut divide that used to be there between IT and business in the olden days is vanishing fast; the opposite opinion is that indeed the gap is deepened because the “shadow IT”-business bypassing IT oversight to order SAAS service on their own, causes serious governance issue and communication gaps?

  • How to Rebuild Trust between IT and Business? IT plays an unprecedented role in modern organizations today, information is the lifeblood of business; and digital technology is often the innovation disruptor. However, there is still a lack of trust relationship between business-IT, within IT or between IT and vendors. Is it because most of the businesses still perceive their IT organizations as a cost center or help desk, rarely invite IT to the big table to co-create strategy? Is it because IT speaks the technology jargons the business doesn’t understand, or IT plays as a gatekeeper, not an enabler for taking advantage of the latest digital technology trend. Is it also because nowadays technology vendors walk around IT to directly sell their SaaS solutions to the business functions? What are some effective ways to build/rebuild trust in the IT organization? What are the considerations for the non-IT organizations to gain the trust from IT? What are the considerations for a service provider to gain the trust of IT organizations?

  • What does Business Expect from IT? High-performing IT is leading with empathy, to understand business customers' frustration and pressure points from their perspective and find a way to move the business issues forward in a way that is advantageous to the entire enterprise. First of all, what does business expect from IT?

The “Future of CIO” Blog has reached 2 million page views with 3900+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. blog posting. The content richness is not for its own sake, but to convey the vision and share the wisdom. Blogging is not about writing, but about thinking and innovating the new ideas; it’s not just about WHAT to say, but about WHY to say, and HOW to say it. It reflects the color and shade of your thought patterns, and it indicates the peaks and curves of your thinking waves. Unlike pure entertainment, quality and professional content takes time for digesting, contemplation and engaging, and therefore, it takes the time to attract the "hungry minds" and the "deep souls." It’s the journey to amplify diverse voices and deepen digital footprints, and it's the way to harness your innovative spirit.


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