Sunday, June 25, 2017

The New Book “Performance Master” Chapter III Introduction: Digital Performance Dots Connection

The business management is, in essence, the strategy management and performance management continuum.

Enterprise performance management is an integration of multiple management disciplines and the development of a set of performance management practices. The business management is, in essence, the strategy management and performance management continuum. Either the business or the entire world is transforming from siloed functions to the sum of pieces into a connected whole, hence, digital performance management should also take a holistic approach, to connect all important dots, with multifaceted perspectives.

Performance Management vs. Decision Management: Enterprise performance management is about how the organization manages performance such as strategic and operational plans, metrics, and day-to-day decisions structurally. Business decision management is about how the organization leverage tools, systems, and people to weigh in varying factors for improving decision effectiveness across the organization. All company’s performance is directly related to the decisions people make every day, from executives to the frontline, across functional areas and regions. Enterprise Performance Management is more as decision management. After making strategic decisions and starting to implement processes, it is important to follow-up to ensure proper and effective implementation. Once you make a decision, then you must take actions. And the proper set of performance metrics will help to present the tangible results via actions taken, also make it possible to improve the future decision-making. The issue of performance management measurement isn’t about accuracy, but of validity and reliability. It’s important to measure performance success in meeting the business vision and strategic goals which are set by the strategic decision makers of the organization. Your measures should cover all areas that contribute to the business value creation including service quality, employee engagement, customer satisfaction and financial outcomes.

Performance Management vs. Digital Organization Design: Measuring and Managing performance means setting performance metrics, making objective assessments, understanding results, adjusting plans and structure, and making decisions to ensure the great business results. The reality in most organizations though is the performance which is forcibly jammed within an existing organizational structure with silo functions and overly rigid hierarchy. Organizational structure design is part of the digital strategy management because the characteristics of the digital world are complex, uncertain, and unknowns, you just have to prepare for the different scenario. New generations of digital technologies such as social platforms or other collaboration tools are enabling not only the structured processes of the past but also the unstructured processes of the digital normality, for enforcing cross-functional communication and collaboration, harnessing innovation, and ensure the performance of the entire organization is superior to the sum of its pieces.   

IT performance vs. Corporate Performance: Information Technology plays a critical role in digital transformation. Nowadays IT can either make or fail the business even overnight. IT performance has to be clearly linked with the business performance. Contextually, the measurement method is to persuade management the progress of strategy execution. IT metrics have to evolve from being a cost center to becoming a revenue generator. The only way to do this is to show a clear link to top executives between IT performance and top-line revenues. This is an important step to building IT reputation as a strategic business partner and growth engine. It is also important to measure IT performance for improving customer satisfaction. You should look at how many of your KPIs measure the end result from a customer perspective of outcome-driven rather than output driven, IT internal users or end customers whatever works for your business, and consider using the Net Promoter Score (NPS) to measure customers or partner advocacy of IT organization. Every new technology adopted must facilitate business but also bring down the incremental cost of growth and the time to market. Hence, running IT as a business, IT performance has to be clearly linked to the business performance.

Hyper-connectivity is one of the most critical digital characteristics, it is important to understand that digital business development and transformation is the paradigm shift which takes a multidisciplinary approach. In fact, digital performance management is not an isolated management discipline, but a dynamic practice to connect the management dots and tell the full data-based story persuasively.

The "Performance Master" Book Amazon Order Link

The "Performance Master" Book B&N Order Link 

The "Performance Master" Book Introduction Slideshare

The "Performance Master" Book Preview

The "Performance Master" Book Introduction 

The "Performance Master" Book Chapter 1 Introduction

The "Performance Master" Book Chapter 2 Introduction

The "Performance Master" Book Chapter 3 Introduction 

The "Performance Master" Book Chapter 4 Introduction 

The "Performance Master" Book Chapter 5 Introduction 

The "Performance Master" Book Conclusion

The "Performance Master" Quote Collection I

The "Performance Master" Quote Collection II

The "Performance Master" Quote Collection III


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