Thursday, June 29, 2017

The New Book “Performance Master: Take a Holistic Approach to Unlock Digital Performance” Quote Collection I

Selecting the right measure and measuring it right are both art and science.

The purpose of the book “Performance Master: Take a Holistic Approach to Unlock Digital Performance “is to provide an in-depth understanding and share unique insight about how to take a holistic approach to measuring and managing enterprise digital performance. Without measurements, it can be hard to tell whether attempted improvements achieve the expected results or not. It's fair to say that any organization didn't have a systematic approach to performance assessment and measurement at both strategic and operational level has a giant blind spot that is impairing their performance. A well-designed performance management system is a necessary foundation for continuous improvement.

  1. Enterprise Performance Management is an overarching umbrella for other management disciplines.
  2. Metaphorically, if the enterprise is a vehicle, Enterprise Performance Management is like the gas pedal with speed scoreboard.
  3. If organizations measure the input to the implementation, but not the output, it’s a recipe for disaster.
  4. Metric is part of transparent visual management allowing pulling.
  5. Perhaps the difficulty in measuring Change Management is that the very thing we are measuring is changing.
  6. There is a need to evaluate the performance of employees in a more objective and continuous way.
  7. IT leaders must keep in mind which KPIs best measure IT ability to deliver business value.
  8. The goal of agility measure is to keep track of the most value-driven factors to lead business success.
  9. The customer is the focus for process management.
  10. The goal of measurement is to not only do things right but do the right things and continuously improve doing that.
  11. People do what you inspect, not what you expect.
  12. Selecting the right measure and measuring it right are both art and science. And KPIs influence management behavior as well as business culture.
  13. The real purpose of performance indicator is to provide business insight and monitor the progress and performance.
  14. The use of KPIs is meant to improve and transform the organizational performance.
  15. Defining the KPIs to measuring corporate performance is both art and science.
  16. Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.
  17. Keep in mind, measurement is not just numbers, but stories.
  18. Any individual indicator can be a lead or lag indicator depending upon the context and explanatory model chosen.
  19. A true Net Performance Score will take into account many aspects of a typical customer engagement.
  20. Broadly speaking, the KPIs of the organization needs to be the KPIs of the IT function.
  21. IT metrics need to evolve to something that matters to the business audience; at the same time that “business sentiment” needs to get put into something more tangible.


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