Thursday, March 28, 2019

Riding Three Curves to Reach the Potential Waves of Digital Transformation

 Curve awareness, contemplation, strength finding and building, practices, and measurement are the logical steps in reaching potential waves and making a seamless digital paradigm shift.

We are living in a dynamic business environment in which inventions, developments, and conflicts are continuously changing and that makes it impossible to have complete knowledge and understanding of many issues facing the company and market today. The business needs to keep discovering its own strength, ride the multiple digital curves to build differentiated competencies and reach its full potential.

Learning curve: In the digital age, with the overwhelming growth of information, knowledge is dynamic and multidimensional. To improve organizational learning capacity and build the business advantage, digital organizations and their people must learn through their interactions with the business environment and nurture the culture of learning which fosters openness, knowledge sharing, critical and independent thinking. Performance keeps the business moving, and the potential makes the business growing and maturing. Learning is not just about absorbing knowledge or building skills, it’s even more important for learning to creatively disrupt. In reality, though, it’s no surprise that there is learning or change inertia, a lot of people resist as it takes them outside their comfort zone which generally gives a negative feeling. Riding learning curve means that there is a high level of trust within the upper rankings of the management team. In high mature digital organizations, business leaders encourage learning-sharing-doing as the iterative continuum; the majority of the employees at all levels are open to new ideas, experiment with new ways of doing things. People focus on the learning opportunities offered by assignment, rather than on the status quo that goes with them. A focus on learning and development reduces attrition and has a great quantitative ROI. The business can reach its potential by riding the learning curve to get into actions in creative, positive, and productive ways. In fact, the collective human potential in the organization is the greatest thing that the organization should ever invest in because it is the driving force to catalyze business growth and bring your company to the next level of the business maturity and accelerate the journey of digital transformation.

Change curve: Change curves exist because these days, it is pretty tough to get attention as there is so much going on. Organizations today have a very busy business agenda with both short term and long term goals need to be taken care of, as well as the emergent issues need to be taken care of. Going digital is a journey, not just a one-time business initiate. Riding ahead of the change waves takes both strategy and methodology. The change curve is a model of the states that people who are to change will go through. It is applicable to everyone even those who planned and conceived the vision. Thus, it is important for change management to make deep observations, look and listen for what’s working and what’s not working or missing. The focus of Change Management should include actions designed to sustain performance improvement and anchor change as a new opportunity. The logical scenario of Change Management is about clearing change vision, gaining change curve awareness, being motivated to change, obtaining knowledge of change initiatives, recognizing change champions and change agents, as well as strengthening change as an ongoing business competency.

Innovation curve: Innovation is the most wanted change, but change is not always equal to innovation. Innovation perhaps has an even deeper curve than change, especially for radical or breakthrough innovation because the business often has to make the larger investment and take bigger risks. Organizations have to deploy a range of different management, technology, process, and structural solutions. In practice, many organizations are not fertile ground for innovation, they discourage creativity, avoid taking risks and seldom learn from their mistakes. The main barriers to innovation also include silos, rigidity, inflexibility, static process, or bureaucracy, etc. Either dealing with innovation dilemmas or handling innovation paradoxes, it is part of an innovation management curve needs to ride over. Therefore, to ride innovation curves, it’s important to apply multi-step iterative processes and structural management disciplines, keep optimizing innovation processes by breaking down those structural or management obstacles and enforcing cross-functional communication and collaboration. The risk is part of innovation, riding above innovation curves also means how to manage cost, time and risk skillfully by taking a structural approach in order to achieve high return-on-investment business results.

The potential is an investment, improving revenue and catalyzing business growth. Learning, change, innovation, and improvement will come from all of the workforces, and not just the chosen few who believe they have all the answers. Assessing organizational personality, riding multiple digital curves and maximizing business potential are important digital management scenarios to build up differentiate business competencies. Curve awareness, contemplation, strength finding and building, practices, and measurement are the logical steps in reaching potential waves and making a seamless digital paradigm shift.

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