Mindsets, behavior, and outcome are all important elements of performance evaluation.
Corporate Performance Management is a management control from strategy to the shop floor. "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives to unlock digital performance and catalyze change.
The Multi-Layer Performance Measurement
The Two Sides of Performance Measurement There’s no doubt that the well-defined measures and KPIs are important factors to manage performance and keep track of strategy execution effectively. However, everything has two sides: Do some performance measurement initiatives encourage quantity over quality? It also raises the question as to whether you are doing/measuring something simply because you can, you want to, or because you always have done even though the operating environment may have changed. Indeed, it is thought-provoking. Having KPIs that are both measurable and truly meaningful is always a challenge.
Running High-Performance IT with Multi-layer ROIs The commercial goal of all businesses is to generate revenue, expand the net-new business, enlarge their business footprint, and monetize their core competencies. The business paradigm is shifting from the industrial era with the scarcity of knowledge to an information-abundant digital era, technology plays a pivotal role in the digital transformation. And therefore, the role of IT in the current business environment should reflect such a significant shift, transform from the cost center to the revenue generator, and be able to enable business outcomes. Here are three aspects to run high-performance IT with multi-layer ROIs.
Three Dimensional Performance Measurement Hyper-connectivity and interdependence are the digital characteristics, it is important to understand that digital business development and transformation is the paradigm shift which takes multi-viewpoints, multi-discipline, and multi-stage approach. Strategy management, Change Management. and performance management need to walk hand-in-hand. Most organizations fail to manage performance effectively because they often only focus on single dimensional behavior performance. In practice, performance assessment is a combination of many factors and shouldn't be quantified so easily. Performance Management is a multidimensional management discipline. Mindsets, behavior, and outcome are all important elements of performance evaluation. Here is the three-dimensional performance measurement.
The CIO's Four Views of IT KPIs IT is pervasive in any contemporary enterprise today, however, most of IT organizations still get stuck into lower level maturity, with the reputation as a cost center, IT should work with stakeholders to develop KPIs that show how IT is improving business and enforcing business capabilities. Here are four views of KPIs, from IT cost breakdown to IT Performance quadrant; from PMO measure to business capability metrics.
Three Aspects to Measure Organizational Maturity? Organizations today are over-complex and hyper-competitive, management continues to keep the business running, but the lack of insight on how well their organization is doing for the long term. Is it functioning well or dysfunctional? Which management metrics shall you apply to measure organizational overall health and maturity? Who and what tools are being applied to measure if an organization is healthy or sick? Proactive or reactive? Intelligent or dumb? Customer-centric or operational driven?
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