Saturday, April 3, 2021

Allowing Intelligent Problem-Solving

Most organizations are information rich, but insight poor. The dynamic digital organization needs to be creative to produce ideas; be persuasive to advocate the ideas; be logical enough to implement it, guide a team and "make it happen,"

With exponential growth of data, a smart organization has the ability to manage information effectively for making on-time decisions, provide context-based suggestions and recommendations for adapting to the rapid changes and frequent disruptions. Information based reasoning is about "why," you should care about the "why" because it will tell you tomorrow’s "what." Information smart is not about getting to a point of certainty, but rather, it’s about being used as a tool for reducing uncertainty in business. Hi-Performance information based intelligence should accomplish all of the following:

Allow deep and thorough information based analysis: Contemporary organizations spend a significant portion of their time and resources on processing one of the most invaluable assets of the business - data and transform it into information on a user digestible and understandable level for improving decision effectiveness. Information has something to do with products of rectification and ramifications. The skillful informants can identify how information is associated with the valued tangibles of businesses; products and resources; or how to leverage information to solve critical business problems; as well as how new information is generated. The critical phase when information is created is when decision-makers frame problems, or more exactly when they discover problem structures, the rest of the time they generate either new/redundant data and/or knowledge updates.

Information pulse is like the “heartbeat” of the enterprise, it has to run at the right speed for keeping the organization circling smoothly, staying healthy and energetic. Business Intelligence refers to computer-based techniques used in spotting, digging-out, and analyzing business data, to achieve business value. A smart organization always looks for opportunities across business to increase the usage of the emerging technologies and abundant information which allows you to build an actionable insight as to how to move from one level to the other. It applies to the context and environment in which decisions are made; it can also trigger a sense of confidence, confirmation, validation, verification. The business foresight or customer insight captured from information enables the business management to dig into the root causes of the problem and solve it effectively.

Allow people to ask interesting questions and expect to get information based answers: Asking questions is crucial to learning and asking the right question at the right time to the right person for the right information is an important step in effective problem solving. There is a strategic value of understanding the problem and being able to ask open-ended questions that evoke a response to enlighten or illustrate specific issues or topics. The key point is to use the right questions to capture good feedback, slow down the analysis and decision-making processes by acquiring all the necessary information to make correct decisions.

Intellectuals question the established order, involving a lot of mental "doing" = thinking, comparing, concluding, reasoning and planning. Asking questions is a non offending way of making the point by understanding the point of view of another side. Smart people ask tough questions, get updated information and multiple perspectives about the problems, learn about the subject inside-out, and then apply their leadership qualities and skills to resolve the situation effectively. They listen, ask tough questions and get invaluable feedback. It’s the attitude, the trust, and it’s the soft science of communication embedded with hard science of problem-solving capability.

Allow hybrid problem-solving: “Creanalytics'' is the combination of two words “Creativity” and “Analytics.” In reality, problem-solving in the majority of organizations today is woefully inadequate. Many problems are complex because you need to take the interdisciplinary approach to both understand the real problem and take the step-wise approach to solve them. Thus, “creanalytics'' is an important, hybrid, or recombinant capability for today’s high professionals to overcome the challenge. Almost every job needs some level of analytics and creativity in modern society. as well. You need to master them both via practicing whole brain thinking and structural problem-solving.

In practice, often, events and patterns are observed on the surface, and then the action is taken to fix the symptom, but that is too early. How do you define the right problem, the complexity level of problems, and how can you solve them in better ways? Band-aids/quick fixes is simply not enough. The cure comes from within the organization- the collective attitude and capability. To advance and be innovative, your mind must set free to create the new ideas that arise from identifying and challenging assumptions and then generating more possibilities to solve problems effectively.

Most organizations are information rich, but insight poor. The dynamic digital organization needs to be creative to produce ideas; be persuasive to advocate the ideas; be logical enough to implement it, guide a team and "make it happen," be simplified and elaborated in a well-organized effort for adapting to emergent business changes in its own functions, structures, and behaviors, and be creative to lead changes and catalyze progression.


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