Today’s business is hyper-complex and interdependent, business managers need to have an unconventional understanding of the business elements underlying the surface, and solve information intensive business puzzles systematically.
A new paradigm arises out of new knowledge. When a new stage emerges in the progression of society, the continued use of the old paradigm, the old-world-view-lens, creates ever-increasing problems. Thus, it’s important to apply a multidimensional lens, nonlinear reasoning, and unconventional wisdom to step into the age of enlightenment and people-centricity.
Creative intelligence: Creativity is about thinking beyond conventional wisdom, or “Out of Box” thinking. In many circumstances, being creative means getting out of the conventional thinking box or normal consciousness in order to perceive the other way or solve problems alternatively. Creativity becomes significantly important professional competency because the workforce of the future will not be mere automations, but continue to discover, explore, improve, and achieve “the art of possible.” Creativity is a high-level intelligence because it evolves different dimensions of thinking and the multitude of thought processes such as association, perspective shifting, divergent thinking, etc, to explore the new possibilities and catching fresh ideas.
Make open-ended and contextual inquiries, question self, question others, question each other: What fresh knowledge or new ideas do you have? What resources do you need? What are you missing? Who can help you? Etc. Curiosity stimulates a need to gain knowledge and knowledge is not just book knowledge, but intuitive knowledge feeds imagination to catalyze creativity. Collectively, it's critical to set heterogeneous teams to mind cognitive differences, spark creativity and make true progress.
Nonlinearity: The “VUCA” new normal acknowledges that we can never know about issues or businesses completely; it requires us to get rid of linear logic, applying nonlinear thinking lens to look beyond what might be the known facts to consider and what’s not known (“knowing unknown, or unknown unknown”) etc. Is “unknown” factor not identified with the scope of the business planning or beyond the knowledge and understanding of management? You have to look into an unknown future and attempt to define the landscape with its risks and opportunities.
The digital landscape has many dimensions - technically, scientifically, philosophically, psychologically, and sociologically. Digital organizations as complex systems are dynamic, self-evolving and self-perpetuating, they aren't always completely predictable. Unlike the closed mechanic system, digital organizations spontaneously self-organizes, generates patterns, structures, business activities, and above all, creates novelty over time. In fact, understanding nonlinearity as the very characteristic of the digital organization and business ecosystem could be at the tipping point for the digital paradigm shift. It indicates the radical shift from a silo, linear classic management style to holistic and nonlinear management discipline to break down silos and encourage cross-functional communication and collaboration.
Breakthrough: Incremental improvement keeps the business moving forward, breakthrough lifts the business up to the next cycle of business growth. Breakthrough innovation is the new s-curve, which mostly requires new methodology or technology. It is often disruptive, and will change your organization in many fields. You need new knowledge, new technology, new processes, new customers, may be a new business model. All that makes businesses very risky, but on the other hand, you will get very great chances and opportunities for breakthrough growth.
True innovation always spurs certain disruptions, otherwise it is not innovation. Breakthrough innovation often brings something that was not existing before by creating or gathering technologies or nonlinear processes. It’s important to build an innovative workforce which continues to depoliticize working culture, dismantle bureaucracy, encourage creativity and risk-taking, leverage multiple choices, think out of the box, pack it in a new box which then creates breakthrough solutions to either new or existing problems.
Today’s business is hyper-complex and interdependent, business managers need to have an unconventional understanding of the business elements underlying the surface, and solve information intensive business puzzles systematically. People collaborate and they are empowered, practicing unconventional wisdom to solve problems alternatively. That is the essence of the people-centric business and the symbol of the Age of Enlightenment.
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