Monday, February 12, 2018

The New Book “Problem-Solving Master” Book Introduction

We all develop reputations for being problem creators, problem definers, or problem solvers. 

The purpose of “Problem-Solving Master - Frame Problems Systematically and Solve Problems Creatively“ is to throw some light on how to understand, frame, and solve today’s multilayer, interdependent, and over-complex business problems effortlessly. Digital leaders and professionals should self-aware of their role in problems, show professional maturity, and develop a good reputation as the problem-solver.

Problem-Solving Masters are those individuals or organizations who are equipped with digital mindsets, accumulate sufficient and updated information and knowledge, build the unique set of skills and capabilities, develop their own customized problem-solving methodologies and practices, avoid roadblocks and pitfalls wisely, and master how to frame problems (especially macro-problems) systematically and solve problems (especially strategic problems) creatively. To close the problem-solving capability gap, it is important to keep sharpening our problem-solving skills, always dig underneath the surface, and build a good reputation as an insightful problem-framer or a capable problem-solver. Here are five principles to guide problem-solving.

There is an importance of introspection to assess the part you played in the problem:
No one person or entity is always the source of problems, likewise, no one person will be the panacea to all problems. Thus, it is important to develop the willingness to take ownership; otherwise, it could lead to a defensive mindset and result in failing to identify the role in problem-solving. Complex problem-solving requires both multidimensional intelligence and emotional excellence. It is also critical to leverage lessons learned. Learn from the past problems and challenges along with encouraging others to learn from the problems that have happened, and believe that problems are the opportunity to show others you're a good problem-solver.

Problem-solving is about seeing a problem and actually discovering a real solution to that problem, not just the band-aid approach to fixing the symptom: It's worthwhile considering why things are the way they are for, in doing so, you are challenging automatic assumptions that something needs 'fixing.' To just go ahead and fix it carries assumptions, particularly, assumptions about something wrong, limiting, or not working in some way that requires 'fixing.’ It depends on the problem, how and to what extent it is manifesting in a way that cries for fixing, from where it emanates the greater context. If you understand the origin of the situation, where you want it to go, and how to get there, you would understand the specific ‘WHYs’ to dig through the root causes.

Understand the problem with context, and follow the logical scenario to diagnose it:
Context aids us in understanding what’s relevant and what’s not. From a problem-solving perspective, 'seeing' the context you are 'part' of, allows you to identify the leverage points of the system and then 'choose' the key factors, in the attempt to diagnose the problem and solve it effectively. The life cycle of the proper problem-prediction, problem-framing, and problem-solving is there so that you can follow the logical problem-solving scenario, by setting good principles, guidelines, and procedures.

Channeling creativity for solving tough problems: Thinking creatively about a problem requires being close to the problem, it requires context and intangible variables. Both creative and critical thinkers live out of the box, ask open questions to collect relevant information, and think alternative solutions to tough problems. In the business world, at least, you can't always wait for the "best" decision to emerge. You seek for inventions, new designs, and creative problem-solving.

Problem-prevention is critical for adapting to the “VUCA” characteristics of the digital new normal: Preventing problems requires people/processes/systems to analyze and predict the possibility of a problem, this is particularly important for today’s dynamic digital business. Preventing problems and enabling continuous improvement require cultural changes, leadership support, and iterative processes for identifying, assessing, preventing, and resolving problems as well as reporting the successes.

It takes a systematic approach to solve complex problems. The transparent processes help to dig through the root cause of problems and develop a logical scenario for problem-prevention, problem-diagnosing, and problem-solving, keep learning attitude to improve, empower true problem-solvers, enable systematic problem-defining, and encourage creative problem-solving.

The New Book “Problem-Solving Master” Book Introduction


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