Digital IT has a “hybrid” nature. IT management philosophy is also transforming from “built to last,” to “wired for change.”
Cloud & On-Premise IT Service: From IT service management perspective, Cloud brings unprecedented opportunity for IT to speed up and improve IT agility. However, it takes step-wise strategic planning to push the cloud envelope. In quite a long period of time, IT organizations will have to keep both models: the on-premise models to keep IT stable and reliable, and the hybrid cloud model to take the path for IT growth and expansion. Cloud has different flavors and types, Hybrid, Private, and Public; SaaS, PaaS, and IaaS, etc. There are important considerations such as mission criticality, integration requirements, data volumes, pricing model, and competitive differentiation required. There is no denying that Cloud is a disruptive IT strategy that drives a service-oriented delivery model, which, in most instances, can provide a tangible measurable, quantifiable value, but not everyone is ready to get the most of the value from Cloud. The cloud shift needs to focus on what's differentiating to the business, the "what" value of IT services rather than "how" to do it. So it makes sense that businesses are constantly seeking new flexible tools that totally exceeds what the available arms and legs can provide. The decision what goes to the cloud should not just look at technology but the process maturity and the culture discipline to maximize the value of cloud. It is important to weave "the cloud" into the digital IT picture, and keep the balance of “on-premise” and “on demand” IT applications, to ensure IT is running with faster speed, reliability, and agility. To be successful, IT leaders must support the existing environment (provide a reliable secure infrastructure, maintain the application portfolio) while deploying innovative value generating (business cost reduction and revenue generating) initiatives that are leveraging SMAC (Social, Mobile, Analytics, Cloud) technologies. IT enablement is all about planning, funding, designing, building, operating, securing, optimizing for improving organizational agility, effectiveness, and maturity.
DevOps: DevOps is the natural result of organizations taking agility past their development processes to encompass the entire software lifecycle, including deployment and maintenance. DevOp is a mind shift not only in the way products are developed but also the way is supported; developers and operation staff should be in lockstep from the conceptualization phase, in this way specific needs required by the operation teams are integrated during the development of the solutions, automation, monitoring, performance, etc. DevOps, as a technical discipline allows IT to short-circuit a lot of the longer human-oriented processes and automate things. Although overall DevOps is still in a growth phase to make corporate cultural differences, and there are unreasonable expectations in some organizations because there are major gaps in talent and knowledge. The skills required for an automated and integrated service-centric team requires collaboration and scripting (coding), configuration, application and networking skill sets.
Digital IT has a “hybrid” nature. To compete at digital speed, IT is transforming from a builder to an integrator, from a plumber to an orchestrator; from an order taker to a business rule comaker. IT management philosophy is also transforming from “built to last,” to “wired for change.” IT needs to proactively create and respond to changes, IT also needs to be flexible in delivering the optimal solutions to tailor the business needs timely. And IT value has to be driven, indicated and understood at all levels of the organization, in order to bridge the gaps and run a high-performing digital organization.
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