Sunday, August 26, 2018

The Monthly “Lesson Learned”: How to Avoid Pitfalls on the Digital Journey? Aug. 2018

The journey of digitalization will not be flat. It represents a break from the past, with a high level of impact. 

Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. Digitalization is the thorny journey and innovation management is both art and science. What are the pitfalls on the way?


How to Avoid Pitfalls on the Digital Journey?  

What are the Pitfalls on the Journey of Digitalization? Digital means the increasing speed of changes, hyperconnectivity, and always-on business dynamic. The digital boundary is not a straight line, it has the zig-zag patterns on it. The journey of digitalization will not be flat. It represents a break from the past, with a high level of impact and complexity. Ad hoc digitalization is doomed to fail, how to take the stepwise approach, identify and avoid pitfalls on the way?

Three Root Causes of Digital Stagnation? Change becomes the new normal, and even the speed of change is accelerating. Either for individuals or businesses today, change is inevitable, some of us get it quicker than others. But too often changes are made as a reaction to outer impulses, crisis. From a change management perspective, what's the psychology behind the change? What are the possible change pitfalls on the way? What would be a good way to empower change agents and develop changeability? Many organizations are on the journey of digitalization, what are the root causes of digital stagnation?

The Bumpy Road to Going Digital  The digital era is volatile, complex, uncertain and ambiguous, the shift to digital cuts across sectors, geographies and leadership roles, the digital transformation is now spreading rapidly to enable organizations of all shapes and sizes to reinvent themselves. It is important to bridge the multitude of gaps for speeding up changes, unlocking performance, and building a delightful workplace in order to run high performance and high mature digital organization. However, many organizations are still confused digital with general technology adoption. It's a significant shift from doing digital to going digital and being digital. In practice, doing digital perhaps means that the business takes a few initiatives for adopting some new gadgets, but going digital is an overarching management discipline which includes breaking down silos, tuning underlying processes & functions, managing both tangible and intangible business elements, evolving emerging trends and dynamic ecosystem. There are numerous barriers and pitfalls on the way, and for most organizations, it will be the bumpy road from doing digital to going digital.

Three Missing Links in Digital Transformation? Digital Paradigm means holism, hyper-connectivity, interdependence, and integration. Digital transformation is not just a one-dimensional stretch, but a multi-dimensional expansion. The digital ecosystem expands when the digital business territories blur and the business communities broaden their scope and consume all sorts of resources. However, for those digital lagging organizations, the ecosystems have evolved without much attention of planning and having multiple missing links. So, to shift from "Doing Digital" to "Being Digital," the real challenge is to understand what are exactly those missing links, where and how you can and should connect all important dots, improve to get the biggest effect and scale up across the digital ecosystem effortlessly?

Three Pitfalls in IT Digital Transformation The majority of organizations are designed to improve functional efficiency in the industrial era; there is nature friction between different functions of the organization, because often they compete for the limited resources, or speak different business dialect. Different IT organizations are also at the different stage of business maturity, IT can be used as a tool, help desk, enabler, catalyzer, or a digital game changer to meet the ultimate goal of an organization's short-term quick win and long-term strategic advantage. There is no one size fits all formula to run a highly effective IT organization. Regardless which flavor of IT you are running, here are three pitfalls in IT digital transformation you should avoid in order to improve organizational effectiveness, agility, and maturity.

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