Thursday, November 1, 2018

The Multifaceted Information, Knowledge and Digital Workforce Management

The digital ready workforce is composed of people who can work independently, well disciplined, have both customer focus and excellent problem-solving skills, bring positivity and creativity to the workplace.

Increasing paces of changes and continuous disruptions throw the challenge for businesses across sectors to respond and adapt with faster speed. Running a digital organization starts with the growth mindset and follows with progressive activities. A digital workplace encompasses so much that it's hard to isolate it from other dimensions of the enterprise. With information fluidity, knowledge abundance, powerful digital technologies, the digital organization should be designed openly for anyone with ideas on how human organizations ought to be contrived in face of “VUCA” digital new normal and explore the full digital potential.

Information/ Knowledge Management is a business or human problem, not a technological problem: Information does not live alone but permeates to everywhere in the businesses. Information potential directly impacts the business's potential of the organization. The intention of Eco-Information Management Life Cycle (Data-Information-Knowledge-Insight- Wisdom) is to build a high-intelligent organization by processing and refining insight and foresight in making the right business decisions timely and bringing profits to the organization for the long term. Understand of wisdom in the data, information, knowledge, and apply it to solve practical problems in daily life. Information is the means to the end. Information Management is a business or human problem, not just a technological problem. The real problem to be solved is to deal with this mountain of information with both technology and human know-how, and then to convert the information into valuable knowledge and precious insight in handling business uncertainty and solve business issues effectively. The insights obtained from data mining needs to be converted into an actionable plan and results/outcome validated in terms of financial figures.

The multifaceted knowledge management: As we all know knowledge is power. The border of knowledge domains has a blurred scope, and knowledge is expanded in the continual base. As outdated knowledge will stifle innovation and decelerate business progress both individually and collectively. The dynamic digital ecosystem can be perceived through the lenses of sociology, psychology, the economics of education, the anthropology of cultures, economics, organizational and communication sciences, poetical science, STEM, and so on. Thus, organizations today need to have an integral information and knowledge management discipline and take the multifaceted approach to handle knowledge transferring, understanding and driving the change of knowledge stock at minimal cost in a way that fits the strategy of the business the best. In practice, Knowledge Management needs to be well embedded in key business processes to shape a culture of learning, broaden varying perspectives, connect unusual dots, motivate people to learn, share, and improve the overall decision effectiveness and organizational workforce intelligence. There is no hard asset that you can buy today that will guarantee the success of your organization. Data, information, knowledge, and wisdom are the different stages of information lifecycle that organizations need to manage more effectively and improve its business capability and maturity continually.

The digital workforce is a new breed - it's the super-connected generation with a multitude of varieties: Digital workforces are multi-generational, multi-cultural, and multi-devicing. Thus, from workforce management perspective, it’s strategic to build a learning organization in which people can learn and develop themselves and dare to be different. Because the digital environment is dynamic and uncertain, business growth and innovation today are heavily dependent on having the right people with a growth mindset in the right places at the right time to solve the right problems. Every individual, including the leader, has limited knowledge or viewpoint. With effective information and knowledge management, collectively, they can amplify their knowledge power to solve business problems innovatively. It’s also important to orient people and make them appreciate the diversity of thought and help them build their professional skills progressively. People must have other intangible performance drivers that get them motivated every day with ambition and creativity. In practice, designing a performance management system that makes sense for your company depends on many factors, including the nature of your business, your company culture, and your mission. The goal is to shape the digital workforce and workplace in the way people can relate to themselves and to their experience of their environment and others around them, their voice can be heard and their contribution can be recognized. The digital ready workforce is composed of people who can work independently, well disciplined, have both customer focus and excellent problem-solving skills, bring positivity and creativity to the workplace.

The digital transformation is now spreading rapidly to enable organizations of all shapes and sizes to reinvent themselves. But it is a long journey of pursuing management holism, innovation adventurism, and digital modernism. Businesses today need nothing less than a paradigm shift in their thinking about the fundamentals of how organizations work to build an authentic culture and an engaging workforce, master information and knowledge management and take the logical steps for reaching the next stage of business growth and maturity.


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