Friday, November 30, 2018

The Monthly “Performance Master’ Book Tuning: The Holistic Performance Management Nov. 2018

Corporate Performance Management is a management control from strategy till shop floor. 

"If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives to unlock digital performance and catalyze change.

        The Holistic Performance Management

Business Performance Measurement: How to Take a Holistic Approach As Drucker wisely pointed out, “you can only manage what you measure.” The purpose of defining performance metrics is to monitor the business progress and performance. But there are two levels of performance measurement: at the strategic level, organizations concern about the long-term business result, business capability building, customer satisfaction, and employee engagement; at the operational level, business needs to take care of quarterly financial result, employees’ weekly report, customers’ purchasing transaction and more. So how shall you not only measure right but measure the right things right?

Five Aspects to Unlock Digital Performance? Enterprise Performance Management is a multidisciplinary management discipline. It is critical because new competitive challenges and active market changes underscore the strategic imperative of managing performance more than ever. Enterprise performance management is about how organizations manage performance at both strategic and operational level to achieve the well-set business goals and objectives. Here are five aspects to unlock digital performance.

Three Dimensional Performance Measurement Performance management should take a multidimensional approach, to connect all important dots, with multifaceted perspectives. Hyper-connectivity and interdependence are the digital characteristics, it is important to understand that digital business development and transformation is the paradigm shift which takes multi-viewpoints, multi-discipline, and multi-stage approach.

How to Measure the Digital Relevance of the Business? Due to increasing pace of changes, overwhelming growth of information, fierce competitions, and unprecedented uncertainty, many organizations are at the crossroad to either ride the learning curve for shaping a self-adaptive and self-renewing digital organization or become irrelevant. From a performance management perspective, it’s fair to say any organization that doesn’t have a holistic management discipline has a giant blind spot which is impairing their performance. It is important to measure the digital relevance of the business and ensure the organization is on the right track to change and build the business competency for the long term.

The New Book "Performance Master - Take a Holistic Approach to Unlock Digital Performance" Introduction? The purpose of the book “Performance Master: Take a Holistic Approach to Unlock Digital Performance “is to provide an in-depth understanding and share unique insight about how to take a holistic approach to measure and manage enterprise digital performance. Without measurements, it can be hard to tell whether attempted improvements achieve the expected results or not. It's fair to say that any organization didn't have a systematic approach to performance assessment and measurement at both strategic and operational level has a giant blind spot that is impairing their performance. A well-designed performance management system is a necessary foundation for continuous improvement.

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Performance management tools can be tricky to build. A good platform should provide a range of inputs with 360 view from leaders and even external partners. They must be set up, use and deploy. These days, performance appraisals are done more frequently - quarterly, monthly or even ad-hoc. An intelligent system would be much broader-based. See for yourself at

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