The Monthly Quality Master Book Tuning: IT Management Quality Apr. 2019

Quality management ensures that an organization, product or service is consistent, effective, and meet customers’ expectation. 

Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices. Slideshare Presentation

IT Management Quality

IT Management Quality Check in Digital Transformation Quality is defined by a number of factors such as innovation, effectiveness, flexibility, or maturity, etc., and to effectively lead an organization into good practices to focus on quality attributes takes work and a level of credibility within the organization. IT plays a significant role in digital transformation, as more often than not, technology is a major digital disruptor today, the purpose of digital transformation is to embed digital technology into key business processes, to improve business capability and competency to compete for the future. Hence, CIOs should do the periodic IT management quality check to ensure its effectiveness, efficiency, and maturity.

Three Quality Aspects of Digital IT As Drucker wisely put: you can only manage what you measure. The quantitative measurement helps management continue improving IT efficiency. Quality management ensures that an organization, product or service is consistent, effective, and meet customers’ expectation. Modern IT organizations are the complex business system, and the quality of IT management has multiple aspects.

Three Aspects of Digital Management Precision Digital management is responsible for designing, enabling, and enforcing a collaborative, innovative, intelligent, and inclusive working environment for engaging employees, delighting customers, unlocking business performance, and improve overall organizational quality and maturity. Quality management ensures that an organization, product or service is consistent, and business competency is cohesive. Digital precision is one of the most important characteristics of digital quality. Here are three aspects of digital management precision.

The CIO as “Chief Inspection Officer” IT plays a significant role in digitalization, as more often technology is a major digital disruptor and information is the lifeblood of the digital organization. The purpose of digitalization is to embed digital technology into key business processes, to improve the business capability and compete for the future. CIOs as “Chief Inspection Officer,” should do the periodic IT management quality check to ensure its effectiveness, efficiency, performance, and maturity.

How do you Define Quality Data: Corporate IT is the steward of the business information system. And information System (IS) is "a system" that deals with Information Management: collecting, storing, and processing data and delivering information, knowledge, and digital products. Too many businesses are data rich but information poor. Or they spend so much time and energy collecting data for that "just in case" scenario. Information Management quality means quality data, quality management, and quality measurement. What are further perspectives about Data Quality??

Quality is about doing the right things right the first time. High-quality enterprise is comprised of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization reaching the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.

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