Wednesday, September 12, 2018

The Monthly Insight of “Digital Quality”: Enforcing Accountability to Deliver Quality Sep. 2018

Organizational excellence is achieved via delivering qualified products or services and continuously improving business performance. Quality is defined by a number of factors such as efficiency, effectiveness, flexibility, innovation, or maturity, as a degree of quality is in everything people do and experience.


 Enforcing Accountability to Deliver Quality

Digital Reinforcement Management Practices Many organizations are on the journey of digital transformation which represents the next stage of business maturity and will improve how the enterprise works and interacts with its digital ecosystem, with people at the center of its focus. However, every business evolves digital with varying speed. There are stresses in business leadership because organizations must respond to continuous digital disruptions and the increasing pace of changes proactively. Businesses need to become more adaptive, innovative and resilient. Here are three digital reinforcement management practices they should take in order to get digital ready psychologically, technologically, sociologically.

How to Build a Culture of Accountability? Accountability is “the obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner.” (business To step further, accountability is not only to accept the responsibility for what you DO - the actions or behaviors, but also what you SAY - the knowledge sharing or feedback giving, in order to build a culture of accountability.

How to Enforce Performance Accountability? Digital transformation is all about shaping highly performing and highly innovative organizations (Digital Master) to improve efficiency & effectiveness; agility and maturity. In detail, how do you drive workforce performance, whilst generating accountability for that performance?

Bridging the Gaps of Accountability: Digital transformation is all about shaping highly performing and highly innovative organizations. Lack of accountability is often one of the biggest obstacles to getting things done, or cause change inertia. Because people don’t feel “safe,” or run away from accountability because they had a personal experience or they have observed others being treated poorly or unfairly when being held accountable for results. So, how to bridge the accountability gaps and improve the business manageability to encourage responsible communication, decision-making, and action, with the intention to build on morale and real productivity? In detail, how do you drive workforce performance, whilst bridging gaps, and generating accountability for that performance?

Running High-Performance Digital Organizations with High Accountability? The digital transformation is now spreading rapidly to enable organizations of all shapes and sizes to reinvent themselves. It blurs the geographical, functional, organizational, and even industrial borders nowadays. Traditional hierarchical lines will phase out and a collective of business partners will emerge working collaboratively to set digital strategy and achieve organizational goals collaboratively. Digital organizations inspire learning and encourage autonomy. It is important to run a high-performance business with shared accountability or collective accountability that involves shared ownership, empathetic communication, and continuous improvement.

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