Quality is to ensure that the organization’s systems are reliable and run when needed and when the users expect them to run, meet the needs of the business.
Reliability is the ability of the business to consistently deliver the high-quality products, services, and expected business results. Quality is to ensure that the organization’s systems are reliable and run when needed and when the users expect them to run, meet the needs of the business, don't waste time or have critical defects. Reliability is one of the significant quality aspects of the business.
“Keep the lights on” is always fundamental to run a reliable and high-performance digital organization: The business management plays a crucial role to ensure that the organization’s systems are reliable and run when needed and when the users expect them to run. Quick-fixing the handy issues is also necessary to build a good business reputation. Make sure the business systems running following the preplanned schedule and performance standards. If there is a day-to-day operation break/fix type of issue in relation to business-critical problems, highly effective business leaders should first stop the pain, take care of chronic operational issues and deliver much-requested upgrades and tactical solutions. Many legacy organizations spend significant time, cost and resource to maintain the heavy legacy applications. Digital leaders need to truly work hard on consolidating, modernizing and optimizing. Achieving operational management excellence is more of a journey than a destination. Because information, technology, and other business assets and resources need to be centralized, reallocated, updated or replaced if needed to improve business efficiency, optimize processes, and build the business capacity and competency to ultimately improve business quality.
Enforce cross-functional communication & collaboration: Reliability is not about being static or silo, as the matter of fact, it’s about connecting, communicating, and collaborating to enforce trust and transparency. Digital knowledge flow helps to unlock latent expertise, collaborate with communities via geographically-distributed teams, build trust, gain commitment and engagement, rather than just be compliant with work tasks, and arise the opportunity to run a reliable and high-performance organization. Running a reliable business with the steadfast speed takes planning, structure or process tunning, and measurement setting. If you try to impose solutions or structures that are too far ahead of the curves, the result is alienation and rebellion rather than transformation. Digital leaders have to not only provide clear process guidelines but also see that the teams are engaged, collaborative, and accountable to continually deliver the higher than expected business results to ensure reliability and endurance.
Reliability is one of the significant quality aspects of the business. Products or service reliability is one of the critical non-functional 'abilities' such as availability, reliability, scalability, reconfigurability, interoperability, elasticity, security, etc. With a faster pace of change and continuous disruptions, there are both day-to-day operational issues and strategic concerns for improving the business’s long-term competency, business management has to first stop the pain, but also improving the strategic responsiveness and overall quality of the business in the long run.
0 comments:
Post a Comment