The New Book “The Change Agent CIO” Introduction Chapter 2 The Pervasive Change and Digitalization

The emergence of potential opportunities for exploiting digitalization is likely to follow a nonlinear pattern as the pervasiveness of an organization’s digitalization journey increases.


The emerging digital era means the overwhelming growth of information and continuous disruptions driven by technologies. Today’s digital dynamic pushes companies to get out of their comfort zone, leverage their various environments or ecosystems, to chase growth opportunities and accelerate business performance. The pervasive digitalization means “speeding up to change.” Organizations can reach the inflection point for change when they can synchronize and conduct change with the scale of interrelations and interactions to make the leap of digital transformation.

Bridging the gap between IT and the business is the issue about change: The disconnect between business and IT not only causes miscommunication but even worse, fails the business. The business and IT are inextricably linked in the hyperconnected digital era, a “Change Agent” IT can orchestrate processes, tools, and people into differentiated business competency to drive the transformation from strategy to deployment. IT is empowered to run as a change organization due to its unique position to capture the oversight of the business. By peeling back the layers after the layer, individuals and organizations can discover why they think, feel and operate the way they do. IT is also in a unique position to well align people, process, and the latest technologies,  empower talent, enforce communication, enhance governance, and enable cross-functional collaboration. The inevitable range, breadth, and pace of uncontrollable factors acting on any organizations mean constant fine-tuning business processes for change circumstance is essential to accelerate digital transformation.

Synchronizing and systemizing IT: Traditional IT organization is often perceived as the controller and change laggard. In order to run a highly responsive IT organization, IT business synchronization is a critical aspect of digitalizing IT. IT needs to tell the business about the opportunities and possibilities and the business needs to know what IT can deliver and enter a dialogue about what best serves the ultimate goals of the business. In reality, IT has evolved significantly in running the business today, however, often the business continues to evolve faster in grasping the market share and winning new customers, but sometimes failed due to lack of the real-time information, Thus, the company should empower their IT organizations to lead changes. In forward-looking businesses, the IT organization has become synonymous with the change department, and create the business synchronization of all functions running at the multiple levels of the organization seamlessly. Running digital IT is both art and science. Systemizing IT is about how to take a structural approach to enhance IT-business relationship, make a smooth IT-business alignment and integration, enforce the multidisciplinary IT management practices systematically.

Walk, talk, and make a leap of digitalization: Digital transformation makes a profound impact from the specific function to the business as a whole. The purpose of such radical change is to make a significant difference in the overall levels of business performance and organizational maturity. At the high maturity level, organizations have to stretch out in every business dimension for driving the full-fledged digital transformation. Often, there is more than one road to lead the digital way. The “reach and range” flexibility that now exists removes barriers that have existed in the past. Organizations should develop their own tailored best and next practices to experiment and explore the unique path of going digital. How successful organizations can handle continuous digital disruptions depends on how fast and capable they can adapt to the ever-changing environment. They must take an overarching approach to integrate both hard and soft business elements to build long-term organizational competency and make a leap of digitalization.

Organizations of the future are increasingly exhibiting digital characteristics in various shades and intensity. The emergence of potential opportunities for exploiting digitalization is likely to follow a nonlinear pattern as the pervasiveness of an organization’s digitalization journey increases. Therefore, today’s digital leaders need to understand the tide, wave, and the ripple effect of an evolving digital organization in order to manage changes effortlessly drive digitalization relentlessly.

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The New Book "The Change Agent CIO: The CIO's Dynamic Role of Leading Digital Transformation" Introduction

The New Book “The Change Agent CIO” Introduction Chapter 1 The Digital CIO as Change Agent

The New Book “The Change Agent CIO” Introduction  Chapter 2 The Pervasive Change and Digitalization

The New Book “The Change Agent CIO” Introduction Chapter 3 The Digital IT Change Agenda

The New Book “The Change Agent CIO” Introduction Chapter IV The Digital IT Change Practices

The New Book “The Change Agent CIO” Introduction Chapter V IT Innovation and Intrapreneurship

The New Book “The Change Agent CIO” Introduction Chapter VI: The Digital Change Agent

The New Book “The Change Agent CIO” Introduction Chapter VII Avoid Pitfalls to Run Dynamic Digital IT

The New Book “The Change Agent CIO” Introduction Chapter VIII Play the Number Game Wisely

The New Book “The Change Agent CIO” Quote Collection I

The New Book “The Change Agent CIO” Quote Collection II

The New Book “The Change Agent CIO” Quote Collection III

Posted in: Change Management,CIO Leadership,CIO Master,Digital Master