Wednesday, September 26, 2018

The Monthly “Performance Master’ Book Tuning: The IT Performance Scorecard Sep. 2018

Corporate Performance Management is a management control from strategy till shop floor. "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives to unlock digital performance and catalyze change.

The IT Performance Scorecard & Dashboard

The Digital CIO’s Scoreboard Due to the overwhelming growth of information and the disruptive nature of technology, IT becomes more and more significant in driving organizational changes and catalyzing business transformation. Digital IT leaders today must have the right mindset, skillset, and toolset to lead change in a structural way. From IT performance management perspective, You can only manage what you measure, IT Executive scoreboard is an effective tool to enable executives and leadership team to improve management of IT via quantifiable and qualitative data. IT Executive Scorecard should have pre-built key performance indicators that reflect best practice measurement areas across IT holistically. But more specifically, how to build an effective IT management scoreboard and set the right performance indicators for evaluating overall IT management health and improving IT organization maturity?

IT Performance Management: Two-Level Value Delivery & Balance Scoreboard? Traditional IT is still being labeled as cost center, as value hasn’t been conveyed in a structured or quantified way, or it only focuses on measuring internal value (cost efficiency, internal customer satisfaction), but it may not reflect the full set of value IT can bring to accelerate business growth or delight end customers. The issue here is: what is your understanding of value? Is it an economic measure? Is it a competitive measure (when you compare with other IT departments) or other perceptive values? How are you monitoring and quantifying IT Department value in your organization? The tool is secondary if you don't speak the same language with your business partners. Therefore, both strategic and operational metrics are needed in order to paint a full picture of IT performance.

The CIO's Four Views of IT KPIs
IT is pervasive in any contemporary enterprise today, however, most of IT organizations still get stuck into lower level maturity, with the reputation as a cost center, IT should work with stakeholders to develop KPIs that show how IT is improving business and enforcing business capabilities. Here are four views of KPIs, from IT cost breakdown to IT Performance quadrant; from PMO measure to business capability metrics.

Does IT Need A Dashboard to Show Value to the Organization? As internal IT faces competition for the first time from end users with their own devices and App Store solutions and cloud providers that are trumpeting “better” economics and faster time to value, one has to ask the question, “how IT “markets” its activities and benefits to the organization it serves?” “How is IT showcasing the value it brings?”

Three Essential Information from an IT Management Dashboard? Due to fast-growing information and emergent digital technologies, IT becomes more significant in driving organizational changes and catalyzing business transformation. You can only manage what you measure, how to build an effective dashboard and setting the right performance indicators to measure IT performance can be the right step to improve IT effectiveness, efficiency, and overall organizational maturity. As IT leaders, here are three pieces of essential information you should get from a well-designed IT management dashboard.

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