Tuesday, February 26, 2019

The Monthly Communication Brief: How to Improve Communication Effectiveness Feb. 2018

Communication is not just the soft discipline, it’s both art and science. 

The great communicators are the high-quality leaders or professionals who can communicate objectively with strong logic, clarity, and understanding; the great communicators are the great artists who are fluent in creative expression or metaphorical description. Communication is both art and science. How to bridge gaps and improve communication effectiveness.

        How to Improve Communication Effectiveness

How to Close Communication Gaps? Communication is the key to improve leadership effectiveness and modern management efficiency. However, communication is not just the soft discipline, it’s both art and science. For example, there are communication gaps between management and employees, there’s “lost in translation” syndrome in cross-functional conversations, there are all sorts of miscommunication at the different level of the organization, how to close communication gaps and overcome such challenges?

The Cause and Effect of Misinterpretation?
Due to an unprecedented level of uncertainty, velocity, and complexity, misunderstanding, misinterpretation or miscommunication are the big causes of many human problems. Often cognitive difference, knowledge gap, or lack of contextual understanding cause misinterpretation. Misinterpretation or miscommunication further cause misguidance that perhaps means making poor judgments or steering the business in the wrong direction and leads business stagnation.

CIOs as “Chief Interaction Officer”: How to Master Different Dialogues to Enforce Communication Digital CIOs are “Chief Interpretation Officers,” “Chief Interaction Officers,” and “Chief Influence Officers,” today, etc. They are able to initiate communication in the different level of the organization with clarity. There are different types of dialogues. Each kind of dialogue has its context or "initial situation," the participant's goal, or the goals of the dialogue. Digital CIOs need to be excellent communicators, who are business aware and only finally, technically aware, translate from one conversation to the other seamlessly. But more specifically, how can CIO master different dialogues to enforce communication and leadership effectiveness?

Enforcing Organizational Hyper connectivity by Strengthening the Weakest Links? A business ecosystem, just like the natural ecosystem, is hyperconnected and interdependent. You have to scale up and dig underneath for exploring a full-fledged digitalization. To effectively respond to the digital dynamics, it is evolutionary to shift from inside-out traditional linear management discipline to outside-in, people-centric nonlinear management practices, focus on problem-solving, create business synergy, and strengthen the weakest links to enforce organizational hyperconnectivity.

Breaking Three Bottlenecks to Digitize Boardrooms? The corporate board plays a significant role in overseeing business strategy, setting principles and policies, monitoring performance to get digital ready. They are the advocate for changes and the mastermind behind digitalization. To lead effectively, they are able to break the bottleneck of digitalization and bridge the gap of opportunity between where they are and want to become, cascading the changes from the boardroom to the front line of the company in order to accelerate performance and get digital ready.

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