Saturday, October 7, 2017

The Monthly “Performance Master’ Book Tuning: How to Avoid Pitfalls in Measuring Digital Performance Oct. 2017

You can only manage what you measure, defining the right set of Key Performance Indicators is important for managing the business effectively.

Corporate Performance Management is a management control from strategy till shop floor. "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. He was right. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives. But how to avoid pitfalls in managing and measuring digital performance.

   How to Avoid Pitfalls to Measure Digital Performance 

Digital Performance Measurement Pitfalls  Digital transformation is a journey, from digital strategy crafting to organizational structure tuning, it has to permeate into the business vision, strategy, mindset, culture, communication, action, process & capability, and last, but not least, performance measurement and management. There are a lot of additional parameters, correlations, and context that should be taken into account as digital transformation is dynamic, complex and holistic. How to avoid the performance measurement pitfalls and make the objective assessment of the digital organizational maturity

What are the Pitfalls in Measuring Innovative IT Effectively? IT as an enterprise group is in a bigger identity crisis than ever, the industrial mode of IT running as a cost center no longer satisfies stakeholders and business partner anymore; the digital mode of IT means speed, agility, and innovation. IT needs to become business’s innovation engine, as the intersection of IT and people is where innovation happens! Companies need to invest in IT necessary to make the business advances through either incremental or radical innovation! However, what are the pitfalls in measuring such innovative IT effectively?

The Promises and Perils of Measuring Changes Change is inevitable, and the speed of change is accelerating! For digital organizations today, Change Management is an ongoing capability, not just a one-time initiative. If you could only manage what you measure, can you make an assessment of your "Changeability," what are the promises and perils of change measurement, and how to improve the success rate of Organizational Change Management?

IT Performance Measurement Pitfalls? Today’s IT organization intends to become the business’s growth engine, rather than just a maintenance back-office, the problem is that the IT folks tend to see IT value in things that aren't as important to the business. Performance Indicators for IT need to be defined in keeping the view of the corporate objectives and put into a mix of other performance measures. Poor defined IT performance measurement will mislead strategy management. More specifically, what are IT performance measurement pitfalls, and how to avoid them?

The KPI Promises & Pitfalls You can only manage what you measure, defining the right set of Key Performance Indicators is important for managing project or business effectively, and measuring KPIs to keep track of progress makes a certain level of promise for success.  However, there are also big pitfalls when selecting or measuring the wrong KPIs. What is a good process to determine the right KPIs, and what is the process to change it when they are no longer relevant?

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