Monday, May 25, 2020

The Monthly “Problem-Solving Master” Book Tuning: Strategic & Structural Problem-Solving May 2020

Problem-solving is about seeing a problem and actually finding a solution to that problem, not just the band-aid approach to fix the symptom. 

The purpose of Problem-Solving Master - Frame Problems Systematically and Solve Problems Creatively is to throw some light on how to understand, frame, and solve today’s multilayer, interdependent, and over-complex business problems effortlessly.

Digital leaders and professionals should self-aware of their role in problems, show professional maturity, and develop a good reputation as the problem-solver.



         Strategic & Structural Problem-Solving 




Develop Business Case for Strategic Problems-Solving Fundamentally running a business is an iterative problem-solving continuum. Problem-solving is about seeing a problem and actually delivering a real solution to that problem, not just the band-aid approach to fixing the symptom. Business Case provides the description and reason for starting an initiative to solve business problems, particularly at the strategic level by articulating and aligning with VSSP (Vision-Strategy-Structure-People Process). Business cases should place enough focus on the "why" - understanding, qualifying, and quantifying the problem, also should focus on the "what" - the solution and outcome.

Five Elements (AISDE) in Digital Problem-Solving Framework Running a business is fundamentally an iterative problem-solving continuum. Due to fast-paced change, the exponential growth of information and continuous digital disruptions, the problems facing business also turn to be over-complex and difficult to solve. You need to have deep insight, take a holistic approach to complex problem-solving, and build a comprehensive framework for both defining the right problems and solving them effectively. Otherwise, the temporary fix will cause you to reconsider the problem statement soon after. Here, we introduce a comprehensive digital problem-solving framework with "AISDE" components.

Strategic Problem-Solving at the Board Level We are living in a complex world with continuous changes and disruptions, business problems become over-complex and interconnected, make it impossible to have complete knowledge and understanding of many issues. Fundamentally, every work is to deal with problems big or small both from long-term perspectives or on a daily basis. Corporate boards should bring the outlier’s view, have a multidisciplinary understanding of crucial business problems at the strategic level, propose ideas, and ask great questions to define the right problems and facilitate the optimal solutions.

Three Causes of Getting Stuck at the State of Problem-Solving Impasse? Generally speaking, a problem is a difference between an expectation (vision or intention) and the actual situation (current reality) coupled with a negative feeling. Problem-solving is about seeing a problem and actually finding a solution to that problem, not just the band-aid approach to fix the symptom. In today’s hyper-connected and ever-changing business environment, business problems become over-complex and interdependent. Even though you have a good intention to solve problems, perhaps a lack of the right talent and capabilities to define and resolve the real problems. Here are three causes of getting stuck at the state of problem-solving impasse.

How to Spot Your Problem-Solving Master A problem is a difference between an expectation (vision or intention) and the actual situation (current reality) coupled with a negative feeling. Generally speaking, there are three questions on what is a problem: Is there a deviation from the set expectation? Is the cause of the problem unknown? Do you need to know the cause to take meaningful action? The problem-solving thought process, methodologies, and practices will not be simple for many of today’s complex issues or vexing problems. Fundamentally, running a business is an iterative problem-solving continuum. All digital leaders and professionals develop their reputation as a problem creator or a problem-solver. Some or many solve certain problems in a certain area but create other problems in the other domains. There are small issues and large problems, there are tactical problem-solvers and strategic problem solvers. How to spot and develop problem-solving masters who can diagnose the root cause and solve problems creatively, flexibly, and holistically?

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