Tuesday, June 8, 2021

Good Policy Making

Do the policies say, and update policies to encourage desired changes.

The policy as a compass will guide all levels of the organization to function more as the human body operates with the cells and organs in a cohesive way. It is a set of principles for decision making or guidelines to drive behaviors. 

Good policies make good things easy to do, and inspire progressive change. Forward thinking business leaders experiment with policies and practices that create a favorable and sustainable outcome.

Look at problems in a proactive way to make the right policies: The guiding principles and a set of good policies define why we make a decision one way or another or the scenario behind problem-solving. Running a business is an iterative problem-solving continuum. Too often in many organizations with overly rigid hierarchy, decision-making and problem-solving are made as a reaction to outer impulses, crises, and demands, and look at issues in a reactive mode as a ‘problem.’ That perhaps gets the business stagnated and even fails for the long run.

It would be desirable to look at it proactively and make a right set of “policies,” and set policies in the language understood by stakeholders, to encourage positive mindset and constructive behavior, and catalyze changes and improve problem-solving effectiveness.The motivation behind policy making describes “why” it is important to solve problems for achieving expected goals. The implications describe “how” it can change mindset, methodologies, and behaviors to advocate proactive and structural problem-solving. By setting and following good policies, organizations can focus on coordination and facilitation, and develop the best or next practices to proactive problem-solving.

Leadership and commitment make policy effective: Just because a policy exists, doesn't mean they will be effective or followed, that takes leadership and commitment. Top leaders are both policy makers and followers. Leadership mindset and commitment make policy effective. Change in rules or systems or processes of problem-solving will only become sustainable if leadership, especially at the senior level out there changes his or her mindset. In many circumstances though, organizational or social circumstances are only amended by rules, policies or process, they sound practical, perhaps that’s the only way most managers have learned to handle problems. But the mind behind problems has always been ignored, often that’s the center of the problem. The fitting mindset with leadership commitment makes policy effective.

Leadership is about developing people, not managing them. Good policies encourage positive thinking and good behavior. Strong leaders set good policies to inspire transformative change and incremental improvement accordingly. Good policies are not about limiting people’s potential, as the matter of fact, it’s the strategic constraint and necessary frame to shape the fitting mindset and behavior, and encourage people to become the better version of themselves. That also means good policies are made by leaders who are visionaries to make progressive changes, with comprehensive understanding of a set of issues they want to fix, and encourage desired attitude and behaviors. It is a mindset that requires commitment from the very top of an organization all the way to the bottom without exception. Therefore, it is imperative that "leadership" be explained, explored, understood and embraced for it to be of any value.

Organizations need to do what their policies say or have the policies say what they do:
People come and go. Therefore if a system is not in place, the policy is not set right, the roles are not defined, policy is just the shelfware if people in the organizations don’t do what their policies say. Good policies promote transparency, trust, collaboration, respect, creativity, open communication, people centricity, etc. People in high performance organizations follow good policies voluntarily for their own benefit, and make the workplace highly productive, autonomous, innovative, and delightful, and make more policies to drive transformative changes.

Effective policies shouldn’t enhance “we always do things like that” mentality and stifle innovative problem-solving. Good policies lubricate the business value chain, as people cross the boundaries will pull in the same direction, improve flexibility in planning, good preparation for inevitable change, systematic processes to problem-solving, clearly defined roles, and responsibilities, and having an authority to adapt and act as reality changes plans. Good policies enforce leadership maturity and staff professionalism.

By following a right set of policies with flexible management disciplines, the digital workplace can be provocative, passionate, from letting go of the current reality to allowing an unknown future state to emerge, and solve problems at both strategic and tactical level proactively. Do the policies say, and update policies to encourage desired changes. The more effortlessly you can align, integrate, and optimize the important business factors inside an organization, the closer you can solve crucial problems and accelerate performance.


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