Friday, June 4, 2021

Business Logic Flow

The digital transformation is an evolutionary journey with hidden logic, many accumulated steps and perhaps a few leapfrogs.

The digital transformation makes a significant impact on almost every aspect of the business from people; process, to technology, both horizontally and vertically. Organizations need to be in flow to be fresh and adapt to change seamlessly. 

Horizontal linkage enables the business to streamline information flow across functional borders and lead to faster decision making and easier idea access from people anywhere in the organization. The vertical penetration balances the freedoms, welfare, and responsibilities of the subsystems and total business system to enforce accountability. There is a logical flow to the variety of processes that evolve capability requirements into processes, the business management needs to proactively diagnosing, planning, developing and assessing, uncovering hidden or loose coupled business logic to reach the next cycle of business growth and innovation.

-”As is” situation analysis - requirements, expectations, capabilities, competitor analysis, trends: Organizations are at the different stages of the business maturity cycle, they have different concerns and focal points. The more you can clearly paint the image of why the company is in the situation it is in and provide the vision of a new world, the better it is. An inside-out-internal diagnostic view helps the business management understand underlying business functions, structures, processes, capabilities, requirements, the multidimensional management disciplines, to emphasize on the significant details and make “as is” situation analysis more practical for the future improvement. An outside-in ecosystem diagnostic view enables the business management to envision trends, do competitor analysis, gain the customer’s perspective, with the goal to run a people-centric organization.

Organizations and their people learn through their interaction with the environment. They act, observe the consequences of their actions, make inferences about those consequences and draw implications for future action. Highly adaptive organizations can take a deep diagnose view, helping them understand the current state of the business, identify business strengths and weaknesses so that they can proactively plan, evolve, improve and innovate, taking a deep diagnostic view enables them to understand the current state of the business, identifying the strength and weakness of the company so that they can proactively plan, evolve, improve and innovate.

Strategic planning - purpose, value proposition, business model tuning: Given the complexity and uncertainty of the digital business world and given the challenges of hyper-connected and interdependent dynamic ecosystems, Business Strategy nowadays is dynamic planning with a lot of moving parts. The strategic organizational goal must comport a vision for a better state. The emerging digital trends bring significant opportunities for companies across vertical sectors to pursue growth through the methodical examination and development of the alternative business model to reach the next level of the business growth cycle.

Planning well means that business executives know how to leverage and prioritize, and they must consider the business relevant factors in order to create effective strategic planning. It is a matter of figuring out "where are you now," and "where do you want to be" by navigating the full set of “Ws: Why, What, How, Who, When and Where, etc.” It is about applying emerging trends to capture business growth opportunities, and therefore it’s related to a business strategy in time, design, and validating the key business system to keep companies viable. With the rate of change increasing and unprecedented uncertainty, any planning process is based on a number of assumptions, and when any of your previous assumptions are proven wrong, then one must review the plan to ascertain if it is still valid.

Business deployment - business processes, tasks, knowledge, system, planning, implementation, and adjustment: Organizations are at the different stages of their business life cycle, thus, they need to tailor their own need to develop the differentiated business competency for achieving their strategic goals. Strategy is about overall direction, and the direction from current market to future market is anything but a straight line. When you are formulating strategies under conditions of risk, you need to have sufficient information to establish probabilities of alternative outcomes, and the expected impact of strategy alternatives. More often than not, there will be several short-term changes in direction that could slow the long-term direction, but does not cause a 180 degree turn.

Business deployment is nonlinear nowadays, it’s actually an iterative planning-execution continuum. That is why a combination of planning and scenario development is best in dynamic business conditions. Feedback and adjustment become pervasive throughout the deployment. Most companies fail at execution because they have no clear processes, nor understand the linkage required to work horizontally across departments, or to think planning and implementation as linear steps, without taking a holistic approach to implement a strategy.

Performance assessment- customer experience, effectiveness, efficiency, productivity, compliance: It is important to track the right metrics and know what to do with them to see the performance improvement. Monitoring the performance pulse of the business is to assess the business’s maturity traits such as adaptability, flexibility, resilience, responsiveness, agility, effectiveness, or speed, etc. In practice, conduct a comprehensive performance assessment; not just data exploration, but thorough getting feedback through different sources, using different tools, etc to assess performance objectively. Digital leaders today need to be trusted experts who understand a lot about the performance dynamics to be seen as value-added participants in making information-based business conversations. and make a performance assessment in a continuous way.

Performance Management is critical for all organizations, irrespective of headcount and structure. This is critical to company growth. It’s not just about financial numbers, it’s a comprehensive assessment of business productivity, innovation, customer experience, and compliance. To delight customers and optimize the customer's experience, build consistent delivery ability as the soft asset and champion intuitive and easy to use customer tailored solutions to achieve specific goals. From business improvement lenses, Business Objectives need to be in line with the vision set out by management. The more effortlessly you can align, integrate, and optimize the important business factors inside an organization, the closer you can solve crucial problems and accelerate performance.

Evaluate outcome and organizational healthy status - quality check, customer, business partner and employee loyalty, financial health, shareholder delight: Every business initiative needs to solve certain problems, the art and science of management is to drive progressive business movement with continuous deliveries. Being innovative and outcome driven are both critical to run a high performance business. Thus, the management quality check is clarifying the purpose and engaging all the people involved working together as a team to excel in the delivery of product/service with accelerated speed. In management meetings, the focus point should shift to which strategic business initiatives provide the greatest return; and which should be invested in the future so the right metrics can be helpful to track progress in an improvement initiative

The assessment of the overall management effectiveness needs to include techniques such as pure health check techniques, customers feedback, business partner relationship analysis, cost estimations which includes operational cost, financials, vendor cost, people cost, process optimization cost, technology update cost, as well as those key elements which can be applied to give a holistic picture of what is working or not.

The digital transformation is an evolutionary journey with many accumulated steps and perhaps a few leapfrogs. It often needs to unshackle the old organizational hierarchical chain, fine tune underlying business values, hidden logic, crucial processes, organizational structures, to accelerate the variety of business cycles for catalyzing innovations and unlocking business performance.


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