Tuesday, November 24, 2020

“Understanding” (ix) Quotes of “Digital Master” Nov, 2020

 To improve customer experience, the customer (including prospects) should be studied and observed and gain insight upon, to gain an empathetic understanding.

"Digital Master” is the series of guidebooks (28+ books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” 

It perceives the emergent trends of digital leadership, advises on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management. It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. Here is a set of “Understanding” quotes (ix) in “Digital Master.

From a business management perspective, it encourages holistic thinking and understanding the intrinsic interconnectivity between parts and whole, in order to solve problems in a structural way.

When faced with a situation that requires action, understanding how the bystander effect might be holding you back and consciously taking steps to overcome it can help.

In the digital age, organizations need to re-define and re-invent their HR missions. They need to understand the extent to which digital technologies enable people to manage an integrated ecosystem of stakeholders and operate as an efficient and effective Strategic Business Partner.

Digital knowledge management needs to enable knowledge flow, safeguard the full understanding of business processes or tools, and ultimately, transform KM from static to dynamic, from efficient to effective; and from process driven to people centric.

The essence of Systems Thinking is to observe and analyze actual patterns of interactions without the judgment of the interconnected components or systems in a particular context, in order to understand what happens objectively.

To improve customer experience, the customer (including prospects) should be studied and observed and gain insight upon, to gain an empathetic understanding.

It’s important to leverage Systems Thinking for gaining understanding of interconnected and interdependent components of the fluid business ecosystem, co-create shared desirable consequences, as a way of being modeling the way committed to shape patterns in doing the right things right in a world where we are all inclusive, and focus on making the wider sociological influence.

After understanding customer needs; you need to show design-driven empathy to dig beneath articulated solutions, recognize underlying needs and wants. You can also look at the company’s technical capabilities to optimize customer experience and build unique organizational competency.


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