The Monthly Quality Master Book Tuning: Identify Your Quality Champions Nov. 2020

Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.

This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.

          Identify Your Quality Champions

Business Managers as Quality Champion Organizational excellence is achieved by delivering qualified products or services and continuously improving business performance. Quality Management is not one department’s work, as a degree of quality is in everything people do and experience. Quality is not just the specific task of one single business department or function as well, it is one of the business management disciplines which needs to be taken in a systematic way. Quality management is like change management, needs to be embedded in the corporate culture. Functional managers need to become quality champions for quality control and quality assurance, and they are the quality masters to run the high quality and high-performance digital business.

The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions In digital organizations, quality management is not the job of one department, but an overarching management approach. Quality masters are digital leaders and employees who can work independently and collaboratively, have excellent problem-solving skills, well disciplined, bring positivity, quality thoughts, attitude, behavior and quality management techniques to the workplace and build a high quality and high-performing business.

The BoDs as Digital Qualifier The digital era upon us has the “VUCA” characteristics - velocity, uncertainty, complexity, and ambiguity. It implies both business opportunities and risks on the way. Digital boards play a crucial role in guiding the business in the right direction and setting good policies to encourage positive changes. They are also the digital qualifier who work closely with management to ensure the overall business quality, performance, and maturity.

Why is Creativity an Important Leadership Quality Leadership is about future, direction, and change. What makes the difference between "good" and "great" leadership? Besides vision, intelligence (IQ & EQ), integrity, adaptability, etc., why is creativity becoming a more important leadership quality in the Digital Era?

Five Questions to Evaluate The QUALITY of Thinking? Thinking, in general, is more about discovery for either understanding things or creating new things. The thought does not precede the thinker; the thinker precedes the thought and the consciousness of the thinker precedes the fact of his/her being a thinker. Digital professionals today need to learn how to explore and evaluate the variety of thinking in their mind. Here are five questions to assess the QUALITY of your thinking.

Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.

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