The “Hard & Soft” IT Management Disciplines
The Art and Science of IT Management With overwhelming growth of information, dynamic business conditions, and fierce competitions, IT management has become an art out of necessity to address both the business surviving and thriving issues. Through the traditional lens, IT is an engineering discipline; through the digital lens, IT needs to embed art into the science to explore the art of possible. With emerging lightweight digital technologies and overwhelming growth of information, IT management shouldn't just practice transactional activities, it has to discover both the art and science of digital management discipline.
The Management of IT is not just the “IT’s Business” IT management is the management discipline and a set of practices that all of the information technology resources of the organization are managed in accordance with its priorities and needs. In fact, the management of IT is not just the IT department's business, it takes Board and top leadership team’s commitment, and the support from all level of the organization, in order to keep the information flow seamlessly across the functional border, and break down the silo walls through the latest digital technologies and collaboration tools.
Three “Soft” IT Management Disciplines to Drive Digital Transformation Often, IT is perceived by the business as a big cold, isolated function with monolithic hard boxes and tangled wires, surrounding with IT staff stereotyped as geeks who speak the different language and lack of business acumen to ask insightful questions. With emergent digital technologies and increasing paces of changes, forward-looking IT organizations are reaching the inflection point for digital transformation and shift from “T-driven” monolithic type to “I” oriented mosaic style. To soften the"hard image," what are the “soft” IT management disciplines to drive digital transformation?
Three “Soft” IT Management Disciplines? IT is impacting every business unit and is becoming the driver of business evolution and digital transformation. With the fast pace of changes, old IT thinking simply cannot move fast enough in the era of digitalization. IT management is multidisciplinary; it not only includes “hard” components such as IT operation and portfolio management but also has some “soft” touch elements. Digitalization means business fluidity. Often, soft overcomes the hard and gentle overcomes the rigid. Here are three “soft” disciplines to improve IT management maturity.
The Multitude of IT Management Digital IT is impacting every business unit and is becoming the very driver of business change. It is not just about the fancy new tools or the help desk with monolithic hardware, one of the fundamental goals of running a high-effective IT is to ensure the right people to get the right information at the right time to make the right decisions. From a management perspective, what are the focal points and priorities IT leaders and managers need to work on for running a high-performing organization in a systematic way?
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