Saturday, July 27, 2019

The Monthly “Performance Master’ Book Tuning: The Multi-faceted IT Performance Measurement July 2019

 IT performance has to be clearly linked with business performance and IT should work with stakeholders to develop the right set of measurements. 

Corporate Performance Management is a management control from strategy to the shop floor. "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives to unlock digital performance and catalyze change.


The Multi-faceted IT Performance Measurement 

Three Levels of IT Performance Management IT is an enabler of current and future business capability for both the organization and its ecosystem, It should be framed in respect of the organizational activities and practices, contribute both strategically and operationally to capture both short-term gain and long-term win of the business. As there are different target audiences who are interested in IT value presentation such as IT staff, business leaders or customers, and each has a different focus. It is a very good idea to make IT metrics transparent to the varying departments. It’s also important to develop a systematic measurement approach to assess its multi-dimensional value beyond just monetary benefit. Here are three levels of IT performance management.

Taking a Logical Scenario for Measuring IT Performance Organizations rely more and more on information and technology. IT is a key enabler to build almost all differentiated business digital capabilities nowadays. IT needs to be run as a business in the business. IT performance has to be clearly linked with business performance and IT should work with stakeholders to develop the right set of measurements that shows how IT is improving business execution and enforcing business capabilities. It’s important to take a logical scenario for managing IT performance by measuring right, adjusting plans, understanding results dynamic, and making business decisions to ensure the strategic goals are on the right track to achieve.

CIOs as “Chief Improvement Office”: IT Performance Quadrants Forward-looking IT organizations are transforming from a cost center to a value creator, from a support desk to the “digital brain” of the business, and from a back office function to an innovation engine. IT should also shift from inside-out IT lens to measure performance to an outside-in business and customer lens to manage the stakeholders’ expectation which is the key to the success of IT. So, depending on which stakeholder and what the role of the CIO is to your organization, metrics can be created that show effectiveness, efficiency, and maturity of IT. Plus, IT measurement should be focused on what is relevant to the target audience with a clear purpose as to what is being measured and why. Here are the IT performance Quadrants which help IT move up its maturity and demonstrate multidimensional business values.

Measure Things Matter to Drive IT Digital Transformation Forward-thinking IT organizations reach the inflection point of digital transformation. A strategic inflection point is a time when the business fundamentals such as people, process, technology, or cultures are about to change with accelerated speed. A measurement system is a necessary foundation for continuous improvement. CIOs need to understand how to measure IT performance with the right reasons, identify the right measurement and measure them in the right way to drive IT transformation smoothly.

CIOs as "Chief Investment Officer": Three Aspects of IT Performance Measurement IT organizations today intend to reinvent the tarnished image since traditional IT is still being labeled as a cost center and support desk only. Because its business value hasn’t been conveyed in a structured or quantified way yet. And it only focuses on measuring internal value (cost efficiency, internal customer satisfaction), or the things only internal IT is interested in. The measures often do not reflect the full set of value IT can bring to accelerate business growth or delight end customers. If we can only manage what we measure, the issue here is how to measure IT performance effectively?

The blog is a dynamic book flowing with your thought; growing through your dedication; sharing your knowledge; conveying your wisdom, and making influence through touching the hearts and connecting minds across the globe. The “Future of CIO” Blog has reached 2.8 million page views with about #5800 blog posting. Among 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. Blogging is not about writing, but about thinking and innovating new ideas; it’s not just about WHAT to say, but about WHY to say, and HOW to say it. It reflects the color and shade of your thought patterns, and it indicates the peaks and curves of your thinking waves. Unlike pure entertainment, quality and professional content takes time for digesting, contemplation and engaging, and therefore, it takes the time to attract the "hungry minds" and the "deep souls." It’s the journey to amplify diverse voices and deepen digital footprints, and it's the way to harness your innovative spirit.


Aptron is the most presumed Amazon Web Services Institute in Gurgaon that conveys exhaustive and quality sessions to the target group who are looking their vocation in this field. Hopefuls can without much of a stretch get acquainted with the basics of AWS distributed computing and addition capability in recognizing wordings and each idea in the AWS stage. You can likewise effectively explore the AWS Management comfort and increase ability in utilizing administrations like EC2, S3, RDS and EBS.

For More Info:- AWS Training in Gurgaon

Post a Comment