Tuesday, May 25, 2021

Clear Change Statement

A multidimensional future mining view and making clear change statements help business leaders let go of the current reality and think outside the current constraints and comfort zones.

The future state is very fluid, it can be defined in the present moment but will change while we are trying to reach it. Progress comes from innovative "vision statements" stories of the future. A clear vision is in demand and it’s important to capture multiple views to describe the future state of the business. 

In practice, Vision Statement is very difficult to establish if the company doesn't have a Strategic Analysis, a Strategy and the most important thing a Purpose of Business.

Desired future state: As you cannot plan your strategy if you do not know what your vision for the company is. Given that articulating a vision includes a coherent and powerful statement of what the desired future state can be and focuses on common goals and step-wise approaches. Make sure that you break it down into looking at the ideal future first, followed by the practical view via resource, schedule, and talent assessment. And then ask questions to clarify: How has the business model evolved? What does revenue look like? How to fill the gaps in building business capabilities, what are barriers and how to overcome them, how to manage risks, etc?

Increasing speed of changes, frequent disruptions often led by emerging technologies, rapid business model innovation, digitization, consumerism, and many other factors are creating new challenges and opportunities for enterprises. Building a change vision is often difficult as it requires alignment at the most senior levels and needs to link to the overall strategic imperatives of the company. Imagining the future of the business, identifying what generates the most value for the company and expressing that in strategic objectives helps managers keep their eyes on the higher horizons and focus on what matters the most. Vision is required at any given stage of an organization’s life span, so do economies. Without a continuous envisioning of a better future, society is doomed.

Clear statements on the desired performance and improvements that will result from the change/transformation: With change as a new normal, vision is not static, but needs to keep evolving. Establish a "sense of urgency" required to drive change and make leaders and managers responsible and accountable for wrong decision making and missed goals, make clear statements on the desired improvement. It demonstrates the management's respect for the employee, their high expectations for excellence in performance, and their tangible and bold statement that the employee is valued and trusted to achieve high performance.

Clear statements help to prioritize, only initiatives that support the achievement of strategic goals and objectives should be implemented. Continuous improvement means to continue to discover that "there are always better ways." Top management focuses on developing a purpose and future perspective, bringing together people in a common and committed effort, and moving people in the right direction despite many obstacles, and seeking employee accountability for results. The managers can generate scenarios in which there is no one solution to one problem, but rather, to construct an event in which the individual inputs must compound and build upon each other. It is performed in collateral activities, meaning that people step out of their daily job to perform specific improvement activities, and improvement is the reward for being willing to change, setting metrics, adjusting plans, measuring performance and understanding results dynamically.

Clear statements on achieving people centricity: Digital is the age of customers. Being customer-centric is one of the most significant goals for forward-looking businesses to shape a digital future. Strategy mapping allows you to first understand your customers and what they value; and then identifies how to best characterize that value through key indicators, and then define those measures appropriate to best assess the performance of these indicators. To develop customer centricity, organizations need to develop clear statements on achieving people centricity, and understand whether their processes or the elements of the process are commoditized or intimate vehicles for "sensing" the external customer environment and "sensing" the internal employee environment.

More often than not, customers are the center of innovation efforts. A customer objective should describe value in the eyes of the customer. Total Customer Delight is an index of total participation in the growth of the enterprise, directly or indirectly. It defines the degree of value ownership of customers in the enterprise. Customer satisfaction to be a KPI and the defined area should possess a goal and measurement indicator stating that businesses are hitting or missing the objective. Customer satisfaction measure should be defined, a goal around it and a way of improving and getting better at delivery of the component.

A multidimensional future mining view and making clear change statements help business leaders let go of the current reality and think outside the current constraints and comfort zones for allowing an unknown future state to emerge and manage changes dynamically, connect the previously unconnected dots, help to understand where and how you can and should improve and get the biggest effect and scale-up across the digital ecosystem effortlessly.


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