Thursday, April 20, 2023


It’s important to keep focus, make appropriate adjustments timely, improve organizational quality and capabilities, and ensure the business transformation is on the right track.

The world becomes more dynamic, change is for renewal; innovation is for value generation. We are now entering an even more rapid and extensive period of business expansion and high degree of interdependence, with a sense of urgency. 

The future of organizations is complex enough to act intelligently and nimble enough to scale up or down, to accelerate business performance smoothly.

Quality is basically the fundamental purpose of serving the customer and exceeding their expectations: Quality Management is the capacity to approach the change of process and inspire support to develop business capability and achieve goals across teams. The rest of them are the tools, which can be used as the situation warrants. Quality is a function of scope, budget, and resources. In order to get quality out of anything whether it is people or process, you need to provide investment, dedication, and commitment.

Quality is not just one department’s work, but everybody’s responsibilities. Pave the way towards true people engagement by understanding their action patterns and encouraging behavior changes, concentrating on quality improvement. Quality is equivalent to sustainability and resilience for an increasing number of hyper-connected enterprises and industries.

Organizational values and strategic direction are intrinsically bound: Organizational values are generated via business practices & behaviors in oneself. It might be more effective to infer and report apparent values based upon behavior and particularly the results it generates. If you talk to your customers, it's pretty easy to glean what they are looking for in your products, services, and understand how to generate customer value for your organization. It is then that you decide how your strategy, in light of all the other factors - especially competition, is to be implemented to differentiate your organization from your competition.

Besides customer value, there is employee value, economical value, societal value, etc. Smart businesses apply real-time information to boost social engagement, discover value, and understand how to increase value generation via analyzing certain actions such as purchasing, collaboration, and behavior changes. Business management needs to define common values and a dynamic enterprise business model that takes into account initial investments, business development cycle of customers, products, services, economical cycles, market shifts to ensure business flexibility and value-driven outcomes.

Interdisciplinarity can be applied to organizational management by integrating technology, methodology; best practice & next practice: Businesses are hyper-connected and interdependent; silos, disorder, friction, and mal-performance are the common phenomenon in every-changing digital dynamic. Organizations can deal with complexity and improve business effectiveness in a structural way by applying holistic management discipline to break down decision bottlenecks, update knowledge or technology, and ride on change curves.

It is a hybrid, networked, and extended working environment in which the powerful collaboration platforms and computing technologies enable seamless conversations, de-layer overly rigid hierarchical organizational structure & processes; inspire brainstorming, engage employees and partners, and build a hybrid and high-performing organization. The broader the scope, scales, and impact of change, the more critical to take an interdisciplinary approach to lead business transformation.

It’s important to keep focus, make appropriate adjustments timely, improve organizational quality and capabilities, and ensure the business transformation is on the right track. The core business competency is an integrated set of capabilities that contribute directly to the competitive advantage of the business, organizational maturity, enable and accelerate business transformation.


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