Monday, April 27, 2020

The Monthly "100 IT Charms" Book Tuning: Running People Centric IT Apr. 2020

Digital IT needs to be run as a people-centric organization to enchant customers, empower employees, evolve business partners, and invite all sorts of business partners for feedback.

The purpose of the book “100 IT Charms: Running Versatile IT to get Digital Ready is to articulate different flavors of digital IT organizations and brainstorm the best and next practices for running highly innovative and high-performance IT. Digital charm is not based on the style presented on the surface but on a set of unique competencies to make IT shine through as a business differentiator.


      

People-centric IT 



Running a People-Centric IT Organization Traditional IT organizations are often inside-out operation-driven, mechanical and monolithic; nowadays with the increasing speed of change and lightweight digital technologies and services, digital IT needs to be run as a people-centric organization to enchant customers, empower employees, evolve business partners, invite all sorts of business partners for feedback, and ensure the right people getting the right information at the right time to make the right decisions. To put it simply, IT is a people-centric organization.

Digital CIOs as Anthropologist: How to Run a People-Centric IT organization Contemporary CIOs are no longer just glorified geeks, but business savvy strategists and versatile digital executives. Great CIOs have multiple personas, varying personalities, and impressive leadership profiles. Digital leadership sophistication is crucial in complex problem-solving and strategy management. Digital is the age of people, how to truly understand your people, and run a people-centric IT organization for improving business maturity?

The New Book “100 IT Charms” Book Introduction Chapter VI People-Centric IT organization Traditional IT organizations are often operation-driven, inside-out and monolithic, but the digital era upon us is about people. IT needs to be run as a people-centric organization to enchant customers, empower employees, evolve business partners, and ensure the right people in the right positions to get the right information at the right time to make the right decisions. IT should take preponderate importance in the coming year to make sustainable IT-business relationships and build a people-centric digital organization.

Three Clarities of Running a Customer-Centric IT Customer Experience Management is key to every business. It is not just important, it is vital for growth, development and to make sure you stay in business. IT has both internal and external customers. it has to deliver the quality services and solutions to delight internal users and engage employees in improving productivity and creativity. IT is also an integral and critical element in building business capabilities for digitizing every touchpoint of the end Customer Experience and building a customer-centric organization. So how to run a customer-centric IT organization?

The Multiple Aspects of Driving Success of Digitizing IT Digital businesses become more dynamic and hyperconnected, what technology is expected to do has changed significantly over recent years, although every company has its own circumstances. Overall speaking, IT has become so critical that there’s no function that can be run without certain information or technology evolved. IT also has to reinvent itself that it can be perceived as the strategic partner and innovation hub of the business. Here are a multitude of aspects to drive the success of digitizing IT.

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