Quality is all about what people think and do the right thing right to increase reliability, manageability, operability, reusability, etc.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Illustrate Quality
Illustratequality People are always the weakest link in organizations; a degree of quality is in everything people do and experience. Quality is everyone’s business; touch all important perspectives of the business. Quality management should focus not only on the quality of products and services but also the quality of people, process, structure to achieve the high level of business maturity.
InnerQuality Quality has both tangible and intangible characteristics. Quality is defined by a number of factors, such as effectiveness, efficiency, flexibility, innovation, performance, manageability, operability, reusability, reliability, availability, or maturity. Digital quality readiness is about making an objective assessment of the quality related issues. Quality readiness is a key indicator of overall business differentiation and maturity. Digital quality is everyone’s business.
Innerquality The speed of change requires the business to adapt to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. Nowadays, quality is everyone’s business. High-quality enterprise is comprised of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. From the organizational management perspectives, how to gain an in-depth understanding of business competency + quality, what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver products and services with high quality?
Initiativesofquality The very characteristics of organization today are openness, fluidity, agility, design fluency innovation, high quality, etc. Quality is embedded in everything we think, act, and influence surrounding. Everyone in the organization has some role in quality management; monitor quality and take corrective measures when necessary and possible. Quality management is basically the fundamental purpose of meeting or exceeding customers’ expectations or fulfilling employee satisfaction, and improving corporate reputation.
Innatequality The world becomes more dynamic, change is for renewal; innovation is for value generation. We are now entering an even more rapid and extensive period of business expansion and high degree of interdependence, with a sense of urgency. The future of organizations is complex enough to act intelligently and nimble enough to scale up or down, to accelerate business performance smoothly.
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