Initiativesofquality

Quality is embedded in everything we think, act, and influence surrounding. 

Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.

This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.

              Initiatives of Quality

Initiativesofreinvention As nowadays, there are so many things happening in the business ecosystem, the speed of change is increasing, information is growing abundantly. Given the complexity and uncertainty of the dynamic business world and given the challenges of hyper-connected and interdependent business ecosystems, organizational leaders need to align resources with strategic goals, put the right people in the right position, to handle interdivisional tensions and harmonize cross-functional relationships, continue integrating, innovating, optimizing in a structural way.

Initiativesofquality The very characteristics of organization today are openness, fluidity, agility, design fluency innovation, high quality, etc. Quality is embedded in everything we think, act, and influence surrounding. Everyone in the organization has some role in quality management; monitor quality and take corrective measures when necessary and possible. Quality management is basically the fundamental purpose of meeting or exceeding customers’ expectations or fulfilling employee satisfaction, and improving corporate reputation.

Innerquality The speed of change requires the business to adapt to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. Nowadays, quality is everyone’s business. High-quality enterprise is comprised of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. From the organizational management perspectives, how to gain an in-depth understanding of business competency + quality, what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver products and services with high quality?

Initiatequalityimprovement Quality is about doing certain things, meeting well-set criteria for achieving high performance results. You have to define what you mean by “quality”; then the required quality with all its aspects should be defined and understood by associates for producing desired outcomes.

Understandquality The speed of change requires business to adapt to the dynamic, and the fiery business competition pushes business to deliver qualified products or service, thus, how to gain in-depth understanding about business capabilities-agility+quality, as well as what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver service with quality?

Quality is about doing the right things right the first time. High-quality enterprise consists of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.

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