Saturday, February 20, 2021

Problem-Solving via Different lenses

Take a multidimensional and integral view to understand the problem. In most cases, you don't understand your business environment because you have never looked outside the boundary of the problem. 

Problem-solving is about seeing a problem and actually discovering a real solution to that problem. Many of today’s problems are complex, it’s critical to look at problems scientifically, artistically, philosophically, psychologically, and sociologically via cross disciplinary dimensions. These dimensions interact and mutually influence each other.

 Problem-solving masters today not just reactively look at problems via different lenses, they actually proactively reframe problems, dissolve problems, or prevent problems accordingly.

Understand and solve problems scientifically
: Science is an objective matter and it claims to be based on both inductive and deductive reasoning. Technically, Science = "At" & "How." What defines science from chance is the ability to apply known facts, repeat a process with the same resultant solution every time. Follow scientific principles to identify the problem-what is exactly wrong-the exact description of the problem, leverage five “WHYs” and scientific analytics techniques to discover the real cause of the problem and address it logically.

Mathematics is the science, and it is the design, construction, and operation of deductive systems, based on the principles of logic and the patterns of nature, helps us understand our perceptions of reality to articulate the problem scientifically. It also helps to figure out solutions by integrating knowledge-based data into analytic models simulation testing implemented for problem-solving or design nonlinear models for “predictive" cause and effect in system dynamics. Methodologically, find the factors involved in the "incorrect" outcome. See if you can measure or weigh each factor's contribution to the result, or the description of the unit of measure. Build a hypothetical equation that describes an "incorrect" outcome. See how changing any of it gets better or worsens that outcome.

Reason cause-effect and dissolve problems philosophically: Philosophy is a subjective matter and it’s the history of ideas and an ongoing inquiry into the nature of things based on abstract reasoning rather than empirical methods. It’s important to apply philosophy to ask questions that other sciences cannot even think about. Philosophy can allow you to see the cause and effect thoroughly and help you see reasoning in action. It not only allows you to reason the visible, but also perceives the invisible elements of the problem.

Philosophical thinking encourages you to ask big “WHY” questions. Philosophical problem-solvers abstract the quintessential from complexity, discover the root cause of problems, not only to solve the problems, but to dissolve them. To put another way, philosophy takes on problems of knowledge, but perhaps its greatest strength is in its ability to "solve" problems elsewhere. Philosophically, there isn't always a right or wrong choice in any situation and there are a lot of grays. Observations and conclusions in the field of philosophy may be acceptable or unacceptable to different people of different social and ethnic backgrounds.

Generate ideas and practice creative problem solving artistically: Creative problem solvers are in demand because they tend to be non-conformists, they are skeptical of, but open with outside opinions, and connect the dots to spark creativity. There is more flow of creative ideas, the more patterns you discover, the more alternative solutions could emerge. Sometimes breakthrough ideas or creative solutions are rarely or never logical in foresight, but they will look logical in hindsight.

A problem often leads to opportunities because they challenge us to address something that is not working before. Creative people judge the world for themselves and discover possibilities and create multiple pathways via interactions, associations, and expansions, etc. They are flexible to share the “right” things with others, also be open to “wrongs,” not necessarily real wrong, perhaps the complementary viewpoint for enforcing creative problem-solving. They continue to brainstorm potential "grade" or "range" solutions by reinforcing coherence, consolidating and integrating ideas to come up with an innovative solution.

Identify problems sociologically: Sociology is the study of human interaction, usually within the context of organized groups, communities, or societies. Thinking sociologically requires imagination and insight, to identify and explain the interconnectivity of different problems. Always remember that problems exist not in isolation, but as an interacting system of problems or an undesirable social phenomenon. Sociology brings much more depth to our knowledge with an interdisciplinary understanding of interdependence of problems in order to come up with holistic solutions. But if you spot the wrong problem, it perhaps means more damage than what you think of.

In today’s hyper connected and interdependent business world, solving problems really matter could mean that there is the opportunity you can take care of a chain of problems, not just an individual problem. Collective creativity derives from sociology, you will get different types of ideas internally and externally and if you want to profit from both of them. It’s important to apply sociological discipline to stimulating and measuring the originality and creativity in problem-solving. The goal is to maximize the invaluable inputs to find the best ideas and its market impact and profit.

Addressing and solving problems psychologically:
One of the most influential aspects of people's psychology is how they perceive the problem and how they relate to it. There is no one size fits all approach to addressing the different psychological responses and thereby reducing anxiety because there are different psychological perspectives. We know that anger and fear are counterproductive to learning or building trust, for collaborative problem-solving. There are optimistic vs. pessimistic perspectives of problems, the challenge with problem-solving is to create emotional states and psychological perspectives for people to reduce anxiety, and become more positive and open to new perspectives and get more evolved.

Opportunities arise from the problems that people face. All problems are opportunities, but not all opportunities are problems. To discover the heart of issues and solve them effectively, digital leaders and professionals should change “we always do things like that” mentality by exploring different ways of understanding and alternative ways to solve problems. Think both in macro and micro ways,think positively, assume that every problem has multiple solutions, always explore different choices, ask open questions to themselves and others to explore new possibilities and come up with premium solutions.

Take a multidimensional and integral view to understand the problem. In most cases, you don't understand your business environment because you have never looked outside the boundary of the problem. It is important to discover the containing system has social, ecological, economic and political elements and you must advance the development of all of these factors in order to solve problems creatively and holistically.


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