Thursday, February 20, 2020

The Corporate Culture Navigation via a Set of Inquiries

Culture is invisible, but it's one of the most powerful factors for the business’s long-term prosperity.

The corporate culture is the most critical soft key factor to decide the business’s success in the long term. Culture is an amalgamation of people, their core values, socioeconomic realities, lifestyles, and education. Culture is the framework in which strategy is held for effect business benefit and growth.

A model of culture includes multiple components. Here is a set of inquiries to navigate through corporate cultures and catalyze progressive changes and innovation.

What is culture? Culture is the collective mindset, attitudes, and behaviors. It is the environment created in an organization that affects the growth and quality of business. Every organization exhibits a culture. The departments within the organization also have a subculture. A company’s culture helps to define what a company is like, what it means to be part of the organization. The three dimensions of cultural perspectives are multi-dimensional business values, behaviors and underlying assumptions. The right culture would be the one which is an "enabler" rather than an "inhibitor" to achieve the vision of an organization.

How is culture created? Corporate culture is created out of the systems, processes, human capital and associated continual development, organizational hierarchy, and strategy design of the organization. Anytime people work together for an extended period of time, a culture is formed. It’s the force that guides how people will interact with one another and deal with those beyond their group. Culture is not a mythical "thing" that comes automatically. Culture results from a lot of factors such as the business endeavors, goals of the leaders and their personal philosophies to reach the goal, their emotions in various scenarios and so on. Culture is influenced and shaped by interactions between employees, management, and the environment.

What are the techniques to operationalize and maintain a culture? Culture has context and its relative to the group of people that follow it or share a common set of beliefs. Corporate culture can be linked to things that people value. Some value innovations, some believe in driving profits, some reward employees, some are customer friendly and so on. Consider looking at culture through the lens of people's interactions with one another in an organization within and across team silos. One of the most challenging aspects is upon understanding the role that organizational culture plays in the distinctiveness of the capabilities. A good culture is a foundation for seamless strategy execution. Culture is not something that can be dictated and followed such as a new policy or rule from management. It has to permeate into the fluid digital business environment and needs to be nurtured via communication, collaboration, and a culture of innovation like a blender that can well mix three important ingredients in a high-performance team - passion, focus, and teamwork.

Can you express culture accurately? It is the policies, procedures, rewards, and retributions that drive behavior, and it is the employee behavior that expresses "culture." Every organization has a culture of its own, it might be invisible, but you can sense it, and each one is unique in its own way. Therefore, the organizational culture expression shouldn’t be read on the surface, the mantra put on their slogans or the speeches made in the conferences. Metaphorically, Culture is like soil, the organization is like land. The more fertile the soil, the better nourishment the crop and plant products will be. Culture is like the glue that holds and binds an organization together. Setting up the right culture is also like a painter mixing the "right" color. Culture masters also speak of the culture as being the "fabric" of an organization and habits/behaviors/practices being woven into that fabric.

How is culture changed: Company cultures evolve and they change over time. Changes could either be negative or positive. The changes in company culture may be intended, but often they are unintended and just occur over time. To change "culture" is to change the persistent emotional experience of the people working within a process of gratitude, inspiration, inclusion, fun, or any number of alternatives. Building a digital culture in the ever-expanding workplace is a multi-layered and multi-dimensional management issue in today’s environment. If your culture embraces the future, inspires others, being a customer fanatic, and then it forms the dynamic digital environment and creates business synergy. The result is a set of norms and values that determine how people will behave and relate to one another in a particular setting.

How is culture measured? Culture is difficult to measure because the measurement of culture is not only one dimension such as financial or a technical point, it’s a multi-dimensional evaluation. Some cultural instruments are in fact measuring climate rather than culture. One part of the assessment is to get employees to identify what the ideal culture would look like and the instrument captures the current culture. It breaks down all cultures into constructive, passive-aggressive and passive defensive and assigns behaviors to each of these categories, etc. Measurement of organizational culture can also present the purpose of showing a mirror.......How evolved management is? Will it determine the initiation of corrective action to create sustainable competitive advantages?

Due to an unprecedented level of uncertainty, velocity, and complexity, misunderstanding is the big cause of many human problems. The business system is complex and the organization is contextual. Culture can make or break an organization. Culture is invisible, but it's one of the most powerful factors for the business’s long-term prosperity; culture is soft, but it's one of the “toughest” ingredients in “digital transformation formula.” A healthy and productive culture is both the cause and result of enterprise success. It is important to apply the high level of digital culture, energy, and morale to unlock performance and unleash business potential.


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