Saturday, February 22, 2020

The Monthly “Performance Master” Book Tuning: IT Performance Measurement Feb. 2020

 A measurement system is a necessary foundation for making continuous improvement and building a strong IT value proposition.

Corporate Performance Management is a management control from strategy to the shop floor. "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives to unlock digital performance and catalyze change.


        IT  Performance Measurement

Measure Things Matter to Drive IT Digital Transformation Irrelevant measurement indicator will waste time, increase management complications, and decrease business effectiveness. Forward-thinking IT organizations reach the inflection point of digital transformation. A strategic inflection point is a time when the business fundamentals such as people, process, technology, or cultures are about to change with accelerated speed.

Taking a Logical Scenario for Measuring IT Performance Organizations rely more and more on information and technology. IT is a key enabler to build almost all differentiated business digital capabilities nowadays. IT needs to be run as a business in the business. IT performance has to be clearly linked with business performance and IT should work with stakeholders to develop the right set of measurements that shows how IT is improving business execution and enforcing business capabilities.

Three Aspects of IT Performance Measurement A measurement system is a necessary foundation for continuous improvement. With constant changes and frequent disruptions, highly effective IT leaders have to be prepared to constantly realign technology against the enterprise's business needs and measure things really matter to organizational success. The art and science of IT management are to optimize its usage, achieve business value, and develop long term business competency.

The Pitfalls of Performance Measurement Performance Management is not a bunch of paperwork, but a combination of management approaches leading to constantly improving business results. The purpose of managing performance is about setting performance metrics to evaluate the status of strategy management, making objective assessments of business results, and understanding performance measurement contextually.

Three Metrics and Measurement Aspects of Shaping IT as the Growth Engine of the Digital Business The performance measure setting should focus on achieving the ultimate goals of the organization as a whole, not just the individual or the team’s performance. Forward-looking IT organizations re-invent themselves from a cost center to the revenue generator. A measurement system is a necessary foundation for making continuous improvement and building a strong IT value proposition.

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