Saturday, March 14, 2020

The Monthly Foresight: Design a People-Centric Organization Mar. 2020

Digital organizations are all about information savvy, adaptation, people-centricity, high-performance, and speed.

The effects of an increasingly digitized world are now reaching into every corner of businesses and every aspect of organizations. Digital is the age of creativity and innovation, creativity is the most desired trait for digital leaders and professionals today, and innovation is the light every organization is pursuing. Which themes shall you set to advocate digital transformation? How to lead toward the digital future effortlessly?


Design a People-Centric Organization

Architecture, Design, and Engineering Aspects of People-Centric Organization Digital is the age of people and options, it provides opportunities to think about new ways to do things, engage employees and delight customers. As the business ecosystem becomes hyper-connected, over-complex and interdependent, digital leaders should develop a people-centric organization so the positive energy can flow and collective human capabilities can really be transformed from architecture, design, and engineering perspectives.

Develop Bridges between Functioning to Design Digital organizations are living systems with delightful characteristics and growth in nature. In practice, creating positive change and building a delightful working environment is a joint effort and co-responsibility of business management and employees. Digital delight has a multifaceted perspective of orchestrating the high-performance business.

Three Aspects to Run a People-Centric Digital Organization Digital becomes the very fabric of high-performing businesses, being outside-in and customer-centric is the new mantra for forward-looking and high-mature digital organizations today. One of the key determinants of whether an organization can move to the digital new normal is the digital maturity of its people. People have to be ready for moving to a fluid-structure, hyper-connected & dynamic state and get used to the complex digital ecosystem. Here are three aspects to run a people-centric digital organization.

Five Perspectives of Building People-Centric Organization Digital organizations are all about information savvy, adaptation, people-centricity, high-performance, and speed. Hyper-connectivity enhances people-centricity. Being people-centric is a transcendent digital trait and the core of the corporate strategy in today’s digital organizations. One of the key determinants of whether an organization can move to the digital new normal is how well it can delight customers and truly understand their people to run a people-centric digital organization.

Digital Shift: People-Centric Organization One of the key characteristics of digital organizations is customer-centricity. When companies adopt customer-centric strategies, customers become the primary drivers of “what” work should be done, “how” work should be done, and “who” should do it. Being customer-centric also needs to have more organic structure than a mechanic one, to empower than control, to engage than command and to be more dynamic than static.

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