Thursday, July 9, 2020

Knowledge Management on Demand

Knowledge Management on demand allows the organization to capture the right knowledge timely in order to make the right decision for unleashing its growth potential.

To quote Peter Drucker: Knowledge is the most invaluable commodity. It couldn’t be truer in the digital era. On one hand, the fresh knowledge can be captured from the abundance of information; on the other hand, it doesn’t take so long for that knowledge to become a commodity once the market is exposed to it.

Knowledge Management is about making all types of knowledge -implicit, explicit, and tacit, accessible in situations and contexts as needed so that viable options materialize. Digital Knowledge Management is not managing knowledge as an object, but providing the management system that enables knowledge flow. Knowledge Management on demand allows the organization to capture the right knowledge timely in order to make the right decision for unleashing its growth potential.

The "rhythm" of Knowledge Management needs to be synchronized with the rhythm of work: With the exponential growth of information, high-performance companies are capable of processing and mobilizing collective information, knowledge, ideas, experiences, capacities to develop business competency and learning plasticity for adapting to the ever-changing environment. To streamline business flow, digital management knows the tasks and knowledge required to sustain itself and creates an environment and business systems to reach a well-defined vision. Real-time Knowledge Management involves the use of efficient technologies and processes of capturing, developing, sharing, and effectively using organizational knowledge timely, with the aim of optimizing the value that is generated.

Digital organizations today need to redefine themselves in which talent can develop and learn more rapidly than anywhere else. To build a digital workforce and accelerate business speed, the "rhythm" of Knowledge Management needs to be synchronized with the rhythm of work. The challenge is developing a set of replicable steps for capturing tacit and implicit knowledge and turning it into explicit knowledge that can be accessed by an entire enterprise when needed. With Knowledge Management on-demand model, people can access the needed knowledge on time for making effective decisions and developing their professional competency.

"Knowledge Management thoughts and actions" are triggered as part of the working cycle: Knowledge is the power, the goal of knowledge management on demand is to maximize collective human potential. You need to not only assimilate existing knowledge but also have to keep updating knowledge, create new knowledge, and become the knowledge value creator to benefit your organization. As outdated knowledge will stifle innovation and decelerate business progress both individually and collectively. The power of Knowledge Management on demand is to empower the business with real-time insight across the organization in ways never possible before, to spark fresh ideas, or generate business insight with continuous deliveries.

Knowledge workers with intrinsic motivation today like to share their knowledge, co-develop new knowledge, and trigger thoughts and actions as part of the working cycle. To keep knowledge updated, an essential role for Knowledge Management is to connect ideas but also people, coach people in organizing their personal knowledge mastery, and collectively, engaging with others for solving problems effortlessly. The goal is to build a digital workplace in which people can relate to themselves and to their experience of their environment and others around them, their knowledge can be used scientifically, their voice can be heard clearly, and their contribution can be recognized fairly.

Create an open culture to keep knowledge flow: Nowadays, organizations become over-complex and interdependent with the mixed bag of new information and outdated knowledge, more attention needs to be placed on the conditions that allow knowledge to flow, update and generate business value rather than try to control it; cultivate better relationships between employees and get knowledge exchange smoothly. Thus, knowledge cannot be managed like other hard assets. Knowledge Management needs to be well embedded in key business processes to shape a culture of learning and streamline knowledge flow frictionlessly.

The value of knowledge is emergent and not always known at the time of a reductionist scan. In fact, knowledge asset scanning is vulnerable to the context of time and place. As digital companies across vertical sectors should transform themselves into the digital business that is based on ‎information, their ability to explore intangible assets such as information and knowledge has become far more decisive to build competitive business advantage.

With VUCA digital new normal, organizations today have to take integral and holistic knowledge management on-demand approach to deal with knowledge transferring and keeping the knowledge fresh in a way that fits the strategy of the business the best, enforces workforce intelligence, builds differentiated business competency and shapes a learning organization.


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