Monday, July 20, 2020

The Level of IT Automation

 Keeping things simple, automating, and optimizing business processes, is all about leveraging technologies to lower costs, improve operation, and increase revenue.

Information Technology is the linchpin to orchestrate digital transformation. IT effectiveness and maturity are not based on how many years that IT organizations have been around to support the business, but about how well IT can be designed and fine-tuned to become nimbler and adaptive.


Automation is an important stage to improve IT efficiency, balance demand and supply, and increase productivity to improve organizational maturity.


The level of automation can improve efficiency: Information Technology is complex, however, the purpose of IT is to simplify things, not to make stuff over-complicated. Excessive IT complexity limits performance and enlarges gaps between IT and business. IT leaders should evaluate whether they can provide cost-effective and secure IT-enabled business solutions that drive continuous improvement via automation, modernization, integration, and optimization. The long-term IT automation success will require lowing maintainability, scalability, lowing IT overhead and technical risks.

Effective automation should first examine certain functions and understand the connections and define any constraints in the IT system. Identify any constraining tasks and look to automate these first to reduce the overall delivery cycle for a task. Do cost/benefits analytics, once you have identified the list of processes for improvement, it is important to determine the processes in which maximum efficiency can be gained. The challenge for IT automation and optimization is to have visibility and traceability between costs and the assets consuming those costs.

The level of automation can optimize IT management as an integral whole:
IT systems don’t exist independently and that there are interactions between business systems such as system overlaps and real in-and output dependencies. The level of automation may complicate the integration/interfacing based on the technology stack used but should not drive the structural complexity of the organizational business processes. IT management needs to utilize all necessary processes and ensure the availability and reliability of business process automation tools or technologies so that their staff can function as effectively and efficiently as promised.

Making IT integrated into the company with process maturity is a crucial step to improve automation effectiveness. Many IT organizations operate in silos with separate teams delivering separate functional tasks such as backup, monitoring, risk management, varying administration tasks, etc. IT automation and optimization involve retiring legacy systems; reassessing any systems that suck too much resource and energy or that require too much IT effort; tightening coordination with vendors and partners, in order to improve IT manageability and performance.

The level of automation can play a role in selecting the right processes for improvement and yield high ROI: Processes underpin the business strategy. The processes are the tool to get the result you formulate in the strategy. It is an important issue to understand that the processes in your business will deliver optimal business results. Make an objective evaluation upon how the complexity of business processes can be defined or measured with the level of automation.

One of the major objectives of implementing a business process is to automate all possible nonhuman tasks to enhance process throughput. In practice, when it comes to process implementation, it starts and ends mostly with process automation with some process re-engineering within project space rather than an enterprise asset. Very rarely process architectures are in place. Strong business processes have a better chance to deliver a better result. Process management is not a one-time project, but a tough journey. It’s important to clarify the value and broad concepts process management brings in, provide enough KPI information to set the strategic vision for process automation and optimization.

IT has to continue optimizing and trimming the cost to keep digital fit. Keeping things simple, automating, and optimizing business processes, is all about leveraging technologies to lower costs, improve operation, and increase revenue. The effectiveness and maturity of IT organizations depend on how the technology actually works that will deliver the ROIs in digitizing processes to support their people and most importantly, will support change which is inevitable at this front end of digital transformation.


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