Wednesday, July 21, 2021

Sequence Consequence Logic

Appreciate thinkers of consequence, not thinkers of convenience, enhance a healthy sequence-consequence cycle as a sort of business logic to accelerate higher-than-expected performance.

The sequence is like a journey, helping us understand the overall experience. The best scenario is about having an in-depth understanding of gains and pains of the sequence-consequence cycle, taking a sequence of activities, events, decision gateways, enforcing its logic; linking the sequence from end to end, leading to a positive emotional reaction and accelerated performance.

Sequence-consequence in strategy management: To accelerate a healthy sequence-consequence cycle as a sort of business logic to drive progressive changes. In the organizational environment, often management needs to handle sequence & consequence in a rational way, instill passion, boost the energy and excitement to achieve the ultimate business results. Technically, a process is a sequence of activities intended to produce a particular result. A system is an entity which maintains its existence through the mutual interaction of its parts with a sequence of activities. The management needs to predict which consequences can be created through action steps of strategic implementation, and how to make proper adjustments and continuous adjustments. The alignment process becomes an analytical harmony process in which the actual configuration of the organization's strategy is a consequence of design and sequence of implementation.

Sequence-consequence in customer experience management: We live in the era of customer-centricity with terms like “journey, “ ''sequence of experiences.' a “WOW” factor. The total Customer Experience is typically a complex set or sequence of interrelated processes or steps. One experience can be enough. After that you have to create a relationship, to maintain positive behavior of the client (loyalty, word of mouth, higher share of wallet, faster paying of bills) and positive influence on employee engagement. Therefore, organizations have to learn how to develop a strategic plan based on how to create value for customers. If the sequence of events is based on "outside in '' data and the end result is to transform the organization to increase its people centric maturity and build a culture to focus on creating value for their customers... then let's call it a sequence of experiences, leading to expected consequences - delightful customers...

Sequence-consequence in change management: Dynamism consists in being able to break away from being static, and becoming proactive to changes. Change management, strategy management, and performance management go hand-in-hand. In reality, there is a discontinuity or even a chasm between desired and delivered performance and consequence. The dynamic sequence-consequence cycle involves the continual attention to current changes in the organization and its external environment, and how this affects the future of the organization. To keep the teams and employees focused on the most important things, handle sequence & consequence of change initiatives, enforce logic, more often nonlinearly, to deliver business results.

In every complex enough activity, there is a sequence in it. Some sequences are logical, leading to great consequences, others are irrational, causing poor performance. Appreciate thinkers of consequence, not thinkers of convenience, enhance a healthy sequence-consequence cycle as a sort of business logic to accelerate higher-than-expected performance.




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