Friday, August 12, 2022

Intelligentorganization

Information analytics is more pervasive in modern businesses; it is fair to say now it’s reaching an inflection point for organizations to leverage business intelligence to unleash their business potential.


Today’s digital business environment is dynamic, complex, uncertain, and ambiguous, there are always different complexities at a different time or dimension, business intelligence is an effective tool to improve business-value creation and innovation. 

In practice, business intelligence and advanced analytics solutions will give all kinds of businesses the capability to anticipate the future with better prediction and participation.




Leverage quality information to predict, handle uncertainty - reduction, avoidance, impact mitigation: “VUCA” is the business reality, information is useless if it is not being used to refine business intelligence, improve organizational agility, generate ideas, and achieve the business purpose. It is the aggregation of information and the assessment of that information that creates the intelligence required to forecast the future of the business and define the rules that drive the organizational transformation.

By leveraging quality information to predict, high-intelligent businesses can sense and create new markets before competition; making it much more sustainable than the competition. The real benefit of business intelligence will be derived from transitioning the management of assets from reactive to proactive; from descriptive to predictive - controlling uncertainty in business' response to events on resources managed through advanced analytics. They are able to choose an environment to compete; discover intelligence patterns, align the business activities that have a three-way impact - Revenue, Cost and Investments to improve organizational manageability.

Analytically-driven talent talent development: BI and workforce analytics can provide talent/performance insight, to ensure the right people at the right position to solve right problems. With advanced analytics as an effective tool, the ability to help set corporate talent strategy through an understanding of national or global workforce patterns can be a game-changer for organization.

Technically, there is no single BI initiative that will suffice to raise the digital IQ and shape the intelligent workforce overnight. People should adapt themselves and their organization through a collaborative and peer to peer approach. It’s important to manage information structurally, leverage workforce analysis as an integral component of talent management to discover and develop people’s talent, and ensure people are put in the right positions to unlock their performance, get the work done effectively.

Customer sentiment analysis to increase customer satisfaction:
Customer-centric businesses have already used data to segment and target customers; doing sentimental analytics is the means to explore what’s in customers’ minds, gain customer empathy to know what they need next, take action for driving customer-centric innovation and building a more customer-centric business. The right tools or the combination of approaches can make customer sentiment analytics more effective.

Doing sentimental analytics is the means to explore what’s in people's minds - the sentiments of people leaving and joining competitors, staff and opportunity marching, etc, gain empathy, take action for driving people-centric innovation and building a more customer-centric business. Business Intelligence in the dynamic digital environment can provide users with on-demand, analytics capability that helps them make data-based, on-time decisions, improve organizational customer-centricity, and maturity.

Information analytics is more pervasive in modern businesses; it is fair to say now it’s reaching an inflection point for organizations to leverage business intelligence to unleash their business potential. Just-in-time information management is crucial to bring customer insight and business foresight, enable organizations to see the future clearly; enhance businesses competency, re-imagine growth, engage employees, delight customers, solve problems innovatively, and run a information-savvy, high performance business successfully.

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