Sunday, January 16, 2022


It is critical to identify, understand, and avoid pitfalls, if necessary, change the rules you usually apply, bring the outlier’s perspective, update knowledge, deepen understanding,

The digital business world becomes hyper-connected and interdependent, the problems facing us also turn to be over-complex and difficult to solve. In many organizations, especially large, established companies, miscommunication, misinterpretation or misunderstanding is prevailing and leads to conflict and malfunction. That’s why, even though people have a good intention to solve problems, often they only fix the symptoms but generate more problems later on. 

Today's organizations have varying stakeholders and their egos, personal agendas, etc. It's critical to identify, understand, and avoid pitfalls, discover strategic and predictive pathways to change, increase confidence, and leverage resources to correct wrongs, and make the digital paradigm shift effortlessly.

Uncritical thinking: It’s important to know we all have a cognitive bias, whether individually or collectively. Cortical thinking is the cognitive ability to analyze, compare, make logical reasoning, and true critical thinking has creativity in it, for broadening perspectives or connecting wider dots. Sometimes, if lacking critical thinking, people misjudge each other; pre-assumption or unconscious bias cause decision ineffectiveness and conflicts, create obstacles for defining the right problems or solving them smoothly. The opposite of critical thinking includes reflexive thinking, passive thinking, wishful thinking, or group thinking, etc, all of which fits for the category of “thinking less,” without asking tough questions or analyzing quality information, resulting in misjudgment or ineffective decision-making.

Often what we think are problems or questions aren't the real problems or questions as irrational thoughts cause illogical solutions. The essence of critical thinking is careful deliberation, examination, and testing of assumptions, and consideration of opposing views Critical thinking about problems involves looking at the question first to determine whether it's true or false. Then, applying critical thinking to discover the true matters; there are the unconscious and behavioral issues to address - even down to the behavior involved in the problem or question. Critical Thinking combines different thought processes, analyzes information, projects futuristic events, numbers, makes logical reasoning via connection, discernment, penetration, and perception, etc, to form invaluable opinions and improve decision effectiveness.

Lost in translation:
Silo is the reality in the industrial age, people speak different languages in the diverse society; there are varying functional dialects in the organizational setting, misinterpretation and miscommunication further cause dysfunctional management and decelerates the organizational speed without gaining common business understanding. Technically, misinterpretation or miscommunication is perhaps caused by pre-conceptual judgment, random assumptions, misperception, lack of knowledge, or cultural empathy, or simply lack of deeper understanding.

Across the organizational hierarchy, there are both hard communication barriers such as out of date procedure or practices, inefficient processes, and soft communication pitfalls such as silo mentality, internal politics, bureaucracy, ineffective communication channels across the organization, etc. Misinterpretation enlarges communication gaps, inconsistent communication blocks business fluidity, and causes organizational stagnation. The highly effective business leaders and strategists are versatile multi-linguists who can overcome communication obstacles, convey the right message to tailor different audiences for building trust and enhancing collaboration to co-solving problems smoothly.

Misalignment and dysfunctional management
: Business alignment means you have to understand strategic goals of the business, the struggles of companies, deal with conflicts & tensions, pull different parties towards the same directions by assigning resources or talent scientifically, maintain and fix any imbalance in key business elements such as people, process, and technology, update structures, methodologies, and cultures to improve strategy management success rate. Misalignment causes business stagnation when different shareholders push the business to different directions. Role conflict or differing priority is often the cause of misalignment; misalignment is caused by silo thinking, miscommunication, dysfunctional management behavior, or outdated practices, etc.

Strategic alignment is about translating the business strategy into operational activities and aligning the organization to create business synergy. It is a persistent and pervasive problem that demands an ongoing process and continuous attention, deliberately close alignment among the company’s strategic direction, its products and services to execute the capability-based strategy. An organization can make a smooth alignment, reduce friction to approach a flow zone by leveraging emerging technologies and tools to lubricate business processes, flatten organizational hierarchies, align core business factors, and allow people across the business ecosystem to share knowledge for solving common business problems resourcefully.

The world is becoming smaller every day and as a consequence, every successful business has to sooner or later step into the uncharted waters and blurred business territories. It is critical to identify, understand, and avoid pitfalls, if necessary, change the rules you usually apply, bring the outlier’s perspective, update knowledge, deepen understanding, harness communication and collaboration in order to solve real problems rather than symptoms, to realize the ultimate vision and accelerate the speed of progressive changes.


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