Saturday, October 24, 2020

The Monthly “Digital Maturity” Book Tuning: Nurturing Culture of Continuous Improvement Oct. 2020


Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. The digitalization flattens the organizational hierarchy and blurs the functional, organizational and geographical borders in the business ecosystem. It is like a gigantic puzzle with many misplaced pieces, you have to put them all in the right places to discover the real meaning and unleash its full potential.

 You cannot make a true digital paradigm shift without an in-depth understanding of the digital interconnectivity and embracing the multitude of digital maturity.

Nurturing Culture of Continuous Improvement  

Three Aspects of Culture of Improvement Every organization exhibits a culture. Culture is the collective mindset, attitude, and behavior. The departments within the organization have a culture. Anytime people work together for an extended period of time, a culture is formed. It’s the force that guides and directs how people will interact with one another and deal with those beyond their group. To expedite digital transformation, it is important to develop a culture of continuous improvement. Even a very small improvement can leverage a new way of doing things, bring an outside view, and shift the paradigm to get digital ready. Here are three aspects of the culture of improvement.

A Continuous-Improvement Culture All organizations have a culture. That culture is a display of collective behavior. It is influenced and shaped by the interaction between employees, management, and the environment. The result is a set of norms and values that determine how people will behave and relate to one another in a particular setting. Culture is the mindset, attitude, and competency of an organization. Changing the organizational culture, however, is not so easily done because traditions are closely held as norms, values, and beliefs. In addition, the nature of organizational structure—the hierarchy—can slow the process of review and adaptation. We all know the old saying: Culture eats strategy for lunch. Hence, how to shape a continuous-improvement culture, who are the change agent, and what is the best scenario with logic steps in managing such culture transition?

Why Should Boards Oversee Culture As organizations enter into a more competitive, unpredictable business environment, the more closely an adaptive culture is linked to organizational performance. Statistically, in the fortune 500 since they started reporting, about 2000 companies have come and gone. So just because you get there does not mean you stay there. The staying power is largely something to do with the culture. Therefore, which role corporate board should play in over-sighting & refining business culture?

How to Cultivate a Culture of Continuous Improvement Digital means change, learning is the only way to adapt to changes. To become a "learning" organization and grow as a Digital Master, you must first have the right culture to encourage learning with growth mind, from the top-down commitment to human capital investment, and ensure employees have the tools and resources that support it.

The Culture of Learning Culture is the collective mindset, attitude, and behavior. Culture is the residue of learning. In other words, leaders set a culture based on their vision and leadership substance and style. Much of this becomes "the way we do things around here." What are the factors that shape up an organization's culture? What are they, and how to change organizations and for that matter societal culture to become more learning agile in order to adapt to the "VUCA" characteristics of the digital age? And how can you align business scorecards, awards, and recognition, policies, and procedures which drive behaviors from the "old" culture, to reinvent the digital culture of learning?

The “Future of CIO” Blog has reached 3 million page views with about #7200th blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The “Digital Master” book series includes 28 books to share insight from the multidimensional digital lens and perceive the multi-faceted impact the digital era upon us is making to businesses and society. The content richness is not for its own sake, but to convey the vision and share the wisdom. Blogging is not about writing, but about thinking and innovating new ideas; it’s not just about WHAT to say, but about WHY to say, and HOW to say it. It reflects the color and shade of your thought patterns, and it indicates the peaks and curves of your thinking waves. Unlike pure entertainment, quality and professional content takes time for digesting, contemplation and engaging, and therefore, it takes time to attract the "hungry minds" and the "deep souls." It’s the journey to amplify diverse voices and deepen digital footprints, and it's the way to harness your innovative spirit.


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