Tuesday, October 13, 2020

“Unhappy” Quotes of “Digital Master” Oct. 2020

"Stimulation" makes more sense, taken into consideration that we all seem unhappy that not enough innovation happens nowadays!

"Digital Master” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” 

It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management. It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. Here is a set of “Unhappy” quotes in “Digital Master.”


1 Not only shall you embrace your loyal, repeat customers, but also do not feel frustrated with your unhappy customers because your most unhappy customers are the ones you will learn most from.

2 When your organization is 'open' for feedback and once you make a genuine effort to get one through follow-up calls, questionnaires, etc, 'unhappy' customers will tell you what they thought about your service and make suggestions on how to improve it.

3 The business management should take account of various contextual factors, make the balance of customer satisfaction and business profitability. Not only shall you embrace loyal, repeat customers, but also care about your unhappy customers because your most unhappy customers are the ones you will learn most from.

4 It is strategic to learn from your most unhappy customers. Introducing such strategies not only allows a more open and honest rapport with customers, but also allows business growth and change - in line with customer needs and building the right products/services.

5 "Stimulation" makes more sense, taken into consideration that we all seem unhappy that not enough innovation happens nowadays!

6 Agile has emerged as the mainstream project management philosophy and methodology, does it make managers happy, developers unhappy, or the other way around, or ideally, can it make everyone happy as a fountain of improvement, interaction and incremental?

7 All happy things are alike. All unhappy things are unhappy in their own unique way. Either software architecture or software development management, following the golden rule to get the customer involved, and make the customer happy is the goal.

8 Some CIO will deliver hundred things, but users feel unhappy while other CIO might deliver ten things but change the perception of the business that they have got the right solution.

9 Should CIOs keep on fighting C-level's "magic" with rational means or should the other C-level execs be trained to understand technology to defeat the unhappy mixture of ignorance and faith? Indeed, C-level execs are getting more involved in the technology aspect of their business, As some make the joke: IT is just too critical to leave it to the CIO alone.

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